Pioutsource
Customer Experience and Contact Center
PI Outsource is a specialized outsourcing company that provides customer experience and contact center services for healthcare, insurance, technology, retail, and financial services, known for its skilled offshore staff in the Philippines.
Size
1-10
Private
10m-50m
Mission
About
PI Outsource offers customer experience and contact center services along with back-office operations and IT infrastructure management for clients in healthcare, insurance, technology, retail, and financial services. The company operates using an offshore model and supports businesses looking to enhance their operational efficiency.
It is recognized for its flexible pricing starting from $3 an hour, with a focus on delivering the right talent tailored to client needs, helping businesses reduce costs and improve productivity.
Services
PI Outsource provides customer experience and contact center services supported by back-office operations and IT infrastructure management. These services include inbound customer support, technical support, data entry, billing, and digital marketing solutions. Each service is designed to enhance client interactions and streamline business processes, tailored to meet specific operational needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Billing & Invoicing
Document Indexing & Digitisation
Content Creation & Localisation
Social Media Management
Campaign Management
Email Marketing Production
Customer & Marketing Analytics
Process Assessment & Transition Management
Industries Served
The company serves clients in healthcare, insurance, technology, retail, and financial services. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
PI Outsource is known for its skilled offshore staff and cost-effective solutions, offering clients access to specialized talent at competitive rates. Its approach includes comprehensive support in setting up and managing Philippine-based outsourcing offices, ensuring operational consistency and scalability.
Delivery Footprint
Headquartered in Streamwood, Illinois, the company operates using an offshore delivery model. It serves clients globally, with teams working remotely to provide flexible and efficient outsourcing solutions.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Technology & SaaS
Retail & e-Commerce
Banking & Financial Services
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Pioutsource
?
Pioutsource specializes in delivering exceptional customer experience and contact center solutions. Their offerings include comprehensive inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide services such as data entry and processing, billing and invoicing, document indexing, and digitization. Their expertise extends to content creation and localization, social media management, campaign management, email marketing production, customer and marketing analytics, as well as process assessment and transition management, all aimed at enhancing operational efficiency for their clients.
What additional services does
Pioutsource
provide?
In addition to their primary offerings, Pioutsource also provides a suite of other services that enhance their operational capabilities. These include back-office operations, IT infrastructure management, and marketing operations, allowing them to support clients with a broader range of business needs beyond customer service.
When was
Pioutsource
founded?
Pioutsource was established in 2006, marking over 17 years of experience in the outsourcing industry as of 2024. Since its inception, the company has grown to become a notable player in providing customer experience and back-office solutions, leveraging its expertise to support various sectors effectively.
What industry verticals does
Pioutsource
serve?
Pioutsource serves a diverse range of industries, including Healthcare & Life Sciences, Insurance, Technology & SaaS, Retail & e-Commerce, and Banking & Financial Services. This varied vertical focus allows them to tailor their services to meet the specific needs and regulatory requirements of each sector.
What delivery model does
Pioutsource
offer?
Pioutsource operates using an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows the company to offer competitive pricing and access to a skilled workforce while maintaining high standards of service quality and operational efficiency.
How many employees and/or seats does
Pioutsource
have?
Pioutsource has a small workforce, with between 1 to 10 employees. This size allows for a more personalized service approach, fostering close relationships with clients and enabling tailored solutions to meet their specific needs.
Can
Pioutsource
be considered a good service provider for startups?
Can
Pioutsource
be considered a good service provider for SMBs?
Can
Pioutsource
be considered a good service provider for enterprises?
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