Pinoy Data Capture Inc
Customer Experience and Contact Center
Pinoy BPO is a dynamic outsourcing provider that offers customer experience and contact center services for healthcare, insurance, technology, retail, and travel sectors, known for its skilled Filipino workforce and commitment to quality.
Size
51-200
Private
Mission
To deliver exceptional outsourcing solutions that empower businesses globally through skilled talent, advanced technology, and a customer-centric approach.
About
Pinoy BPO offers customer experience and contact center services along with back-office operations and marketing operations for clients in healthcare, insurance, technology, retail, and travel sectors. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its experienced workforce, with a strong emphasis on communication skills and cultural affinity, ensuring high-quality service delivery.
Services
Pinoy BPO provides customer experience and contact center services, supported by back-office operations and marketing operations. Specific offerings include inbound customer support, technical support (Tier 1/2), data entry & data processing, and social media management. These services cover various channels and are tailored to support client needs across multiple business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Social Media Management
Industries Served
The company serves clients in healthcare, insurance, technology, retail, and travel sectors. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Pinoy BPO is known for its skilled Filipino workforce and commitment to quality, offering clients cost-effective solutions without compromising service standards. Its approach includes continuous training and technology upgrades, which help deliver consistency at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Technology & SaaS
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Pinoy Data Capture Inc
?
Pinoy Data Capture Inc specializes in providing exceptional customer experience and contact center services. Their offerings encompass a range of sub-services, including inbound customer support, technical support at both Tier 1 and Tier 2 levels, data entry and data processing, as well as social media management. This comprehensive suite of services is designed to cater to diverse client needs across various business functions, ensuring effective communication and support for their customers.
What additional services does
Pinoy Data Capture Inc
provide?
When was
Pinoy Data Capture Inc
founded?
Pinoy Data Capture Inc was established in 1987, making it a seasoned player in the outsourcing sector with over 36 years of experience. Since its inception, the company has evolved to meet the changing demands of the industry, focusing on providing tailored solutions to its clients and leveraging skilled talent and advanced technology for service excellence.
What industry verticals does
Pinoy Data Capture Inc
serve?
Pinoy Data Capture Inc serves a variety of industries, including Healthcare & Life Sciences, Insurance, Technology & SaaS, Retail & e-Commerce, and Travel. This diverse industry focus enables the company to align its services with the specific requirements and challenges faced by clients in these sectors, providing tailored solutions that enhance operational efficiency.
What delivery model does
Pinoy Data Capture Inc
offer?
Pinoy Data Capture Inc operates using an offshore delivery model, which means it provides its services from a location outside the client's country, typically to leverage cost efficiencies and access a skilled workforce. This approach allows the company to effectively support clients globally while maintaining high service standards, as teams operate in remote environments specifically tailored to meet client needs.
How many employees and/or seats does
Pinoy Data Capture Inc
have?
Pinoy Data Capture Inc employs between 51 to 200 individuals, showcasing a dedicated workforce that is capable of delivering quality service. This size allows the company to maintain a strong focus on employee development and service quality while being responsive to client demands.
Can
Pinoy Data Capture Inc
be considered a good service provider for startups?
For startups, Pinoy Data Capture Inc can be a valuable service provider, particularly due to its specialized customer support and technical assistance capabilities. With a focus on delivering cost-effective solutions, the company can help startups establish a solid foundation for customer engagement and service delivery without the need for extensive internal resources.
Can
Pinoy Data Capture Inc
be considered a good service provider for SMBs?
Pinoy Data Capture Inc is well-positioned to support small and medium-sized businesses (SMBs). The company's range of services, coupled with its offshore delivery model, allows SMBs to access high-quality support while managing costs effectively. This flexibility is crucial for growth-oriented businesses looking to scale their operations without compromising on service quality.
Can
Pinoy Data Capture Inc
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.