Pilipinas Teleserv Inc specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, technical support at both Tier 1 and Tier 2 levels, email support, a multi-function service desk, and business intelligence and dashboarding solutions. This diverse portfolio is tailored to meet the unique needs of their clients, particularly within the government and public sector.

Founded in the year 2000, Pilipinas Teleserv Inc has been in operation for over 23 years. Since its inception, the company has established itself as a key player in delivering customer experience and contact center solutions, particularly for clients in the government and public sector.

Pilipinas Teleserv Inc operates primarily within the Government & Public Sector and Healthcare & Life Sciences industries. Their expertise in these sectors allows them to cater to the specific needs and challenges faced by clients within these verticals, ensuring they provide relevant and effective solutions.

Pilipinas Teleserv Inc employs an onshore delivery model, which means they provide services from their local facilities in the Philippines. This approach allows for closer interaction with clients and a better understanding of local needs. The company is also capable of serving clients on an offshore basis, adapting to the specific requirements of their customers, whether they are based locally or globally.

Pilipinas Teleserv Inc has a workforce of between 201 and 500 employees. This size enables them to maintain a balance between personalized service and the capacity to handle a diverse range of client needs effectively.

Pilipinas Teleserv Inc is a suitable service provider for small and medium businesses (SMBs) seeking reliable customer support solutions. Their ability to offer tailored services, combined with a solid workforce, positions them well to support the growth and operational flexibility that SMBs require. The company’s experience with government and public sector clients further enhances its credibility, making it a viable option for SMBs aiming to scale their operations.

For enterprises and large companies, Pilipinas Teleserv Inc presents a dependable option due to its robust service offerings and established operational practices. Their focus on customer experience, particularly in the government and public sector, equips them with the necessary expertise to handle complex client needs. Moreover, their hybrid delivery model can accommodate the diverse requirements of larger organizations, ensuring that they receive consistent and high-quality service.