Pilipinas Teleserv specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a wide range of services including inbound customer support, technical support at Tier 1 and Tier 2 levels, social media customer care, live chat and messaging support, email support, and data entry and processing. This robust suite of services is designed to enhance interactions between government agencies and citizens, as well as corporate customer management.

In addition to their primary customer experience and contact center services, Pilipinas Teleserv offers a range of other capabilities including back-office operations and analytics. These additional services enhance their overall service portfolio, providing clients with comprehensive support that goes beyond customer interactions.

Founded in 2004, Pilipinas Teleserv has an impressive track record of nearly 20 years in the business process outsourcing sector. Since its establishment, the company has focused on providing high-quality customer service and customized solutions across various markets.

Pilipinas Teleserv serves notable industries, specifically focusing on the Government & Public Sector and Healthcare & Life Sciences. Their expertise in these sectors enables them to tailor their services to meet the specific needs and challenges faced by clients in these fields.

Pilipinas Teleserv employs an onshore delivery model, which means they provide their services from within the country, specifically from their headquarters in Manila, Philippines. This approach allows them to utilize a skilled local workforce, ensuring that clients receive personalized service that is culturally and contextually relevant. While their primary focus remains on the local market, they are also equipped to extend their services to international clients.

Pilipinas Teleserv has a workforce of between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and operational efficiency, enabling them to cater to a variety of client needs effectively.

Pilipinas Teleserv is well-positioned to support small and medium businesses (SMBs) due to its scalable service offerings and extensive experience in the customer service sector. The company's focus on providing tailored solutions allows SMBs to benefit from high-quality customer support without the need for extensive resources. This flexibility makes them an excellent choice for SMBs aiming to enhance their customer engagement and operational efficiency.

For enterprises and large companies, Pilipinas Teleserv offers a reliable and sophisticated service portfolio. Their established presence in the government and healthcare sectors, combined with an onshore delivery model, ensures that they can handle complex customer service needs effectively. Enterprises can leverage their proprietary software solutions and multi-channel communication capabilities to streamline customer interactions and improve overall service delivery.