Physicians Answering Service
Customer Experience and Contact Center
Physicians Answering Service is a specialized telephone answering and messaging company that provides customer experience and contact center solutions for healthcare and life sciences, known for its 24/7 live operator services and HIPAA compliance.
Size
Private
Mission
To provide caring and professional support, enabling healthcare providers to focus on their core responsibilities while ensuring patients receive quality care.
About
Physicians Answering Service offers customer experience and contact center solutions along with live operator services and appointment scheduling for clients in healthcare and life sciences. The company operates using an onshore model and supports medical and dental providers across the United States and Canada.
It is recognized for its commitment to quality and reliability, with a dedicated team of professionals ensuring that patient communications are handled with care and confidentiality.
Services
Physicians Answering Service provides customer experience and contact center solutions supported by live operator services and appointment scheduling. These services cover inbound customer support and secure messaging, tailored to support healthcare providers' needs for efficient patient management and communication.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting medical providers, including doctors and dentists, with services aligned to industry-specific requirements and HIPAA compliance standards.
Unique Stregths
Physicians Answering Service is known for its 24/7 availability and commitment to professional support, offering clients a reliable and secure environment for managing sensitive medical communications. Its approach includes utilizing advanced technology and having experienced supervisors on duty, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Portland, Oregon, the company operates using an onshore delivery model. It serves clients across the United States and Canada, with teams dedicated to providing consistent support tailored to the needs of healthcare professionals.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Physicians Answering Service
?
Physicians Answering Service specializes in customer experience and contact center solutions, with a strong emphasis on providing inbound customer support. Additionally, they offer live chat and messaging support, ensuring that healthcare providers receive the comprehensive assistance needed to manage patient communications effectively.
What additional services does
Physicians Answering Service
provide?
When was
Physicians Answering Service
founded?
Founded in 1990, Physicians Answering Service has been in operation for over 33 years. Established with the aim of enhancing communication within the healthcare sector, the company has grown to become a trusted partner for medical and dental providers across the United States and Canada.
What industry verticals does
Physicians Answering Service
serve?
Physicians Answering Service primarily serves clients in the Healthcare & Life Sciences sectors. This focus enables them to tailor their services to meet the unique requirements of medical professionals, ensuring compliance with industry standards and a commitment to quality patient care.
What delivery model does
Physicians Answering Service
offer?
Physicians Answering Service utilizes an onshore delivery model, meaning that their services are provided from within the same country where their clients operate. This approach facilitates better communication, quality control, and compliance with regulations, particularly in sensitive areas like healthcare.
How many employees and/or seats does
Physicians Answering Service
have?
Can
Physicians Answering Service
be considered a good service provider for startups?
While Physicians Answering Service offers valuable solutions, startups may find their services more suited for businesses that require established operational frameworks. Their focus on healthcare and life sciences means that they are particularly beneficial for startups within these industries that need reliable customer support as they scale.
Can
Physicians Answering Service
be considered a good service provider for SMBs?
Physicians Answering Service is well-positioned to support small and medium businesses, especially in the healthcare sector. Their scalable services and commitment to quality make them a reliable partner for SMBs looking to enhance their customer interaction and patient management processes, providing the flexibility needed for growth.
Can
Physicians Answering Service
be considered a good service provider for enterprises?
For enterprises and large organizations, Physicians Answering Service delivers robust and reliable support tailored to complex operational needs. Their experience in managing sensitive communications and commitment to maintaining high standards of service ensures that they can handle the demands of larger clients effectively.
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