Photel Customer Experience
Customer Experience and Contact Center
Photel Customer Experience is a customer experience management firm that provides outsourced customer experience and contact center services for insurance and other sectors, known for its skilled workforce and innovative digital solutions.
Size
51-200
Private
10m-50m
Mission
To bridge the gap between brands and their clients by leveraging cutting-edge technologies and a passionate workforce.
About
Photel Customer Experience offers outsourced customer experience management along with inbound customer support and outbound telesales for clients in insurance and other industries. The company operates using an offshore and nearshore model and supports medium to large enterprises.
It is recognized for its ability to create real-time connections between brands and customers, with a dedicated team that leverages cutting-edge technologies to enhance client engagement.
Services
Photel Customer Experience provides outsourced customer experience management supported by inbound customer support and outbound telesales services. These services cover a variety of channels, including sales and customer support, and are tailored to support clients in building strong relationships with their end-users.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Industries Served
The company serves clients in insurance and other sectors. It has experience supporting medium to large companies with services aligned to industry-specific requirements and technology platforms such as Google Analytics and various digital tools.
Unique Stregths
Photel Customer Experience is known for its skilled and motivated workforce, offering clients a passionate team dedicated to enhancing customer interactions. Its approach includes a Business Process Innovation method that improves the customer experience lifecycle, ensuring consistency and quality at scale.
Delivery Footprint
Headquartered in Budapest, Hungary, the company operates using an offshore and nearshore delivery model. It serves clients across Central-Eastern Europe and beyond, with teams working in remote environments to meet diverse client needs.
Certifications
PMI
ITIL
COBIT
CMMI
CISSP
CISM
CEH
Security+
CCNA
VMware
Blender
UNIX
Verticals
Insurance
Clients
No items found.
What's the main service provided by
Photel Customer Experience
?
Photel Customer Experience specializes in delivering comprehensive customer experience management services. Their primary offerings include inbound customer support and outbound telesales, which are designed to strengthen client relationships across various communication channels. In addition to these core services, they also provide CX consulting and journey mapping to help businesses enhance their customer engagement strategies.
What additional services does
Photel Customer Experience
provide?
When was
Photel Customer Experience
founded?
Photel Customer Experience was established in 2015, marking nearly a decade of experience in the customer service industry as of 2024. Since its inception, the company has focused on creating seamless connections between brands and their clients, leveraging advanced technologies and a dedicated workforce.
What industry verticals does
Photel Customer Experience
serve?
Photel Customer Experience primarily serves the insurance industry, among others. Their expertise in this sector allows them to tailor their services effectively to meet the specific needs and challenges faced by clients in insurance and related fields.
What delivery model does
Photel Customer Experience
offer?
Photel Customer Experience utilizes both offshore and nearshore delivery models. Offshore services involve operating from a distant location, while nearshore services are provided from a nearby country. This approach allows them to tap into diverse talent pools while offering flexibility and cost-effectiveness to their clients. The company also supports remote work environments, ensuring they can adapt to various business needs.
How many employees and/or seats does
Photel Customer Experience
have?
Photel Customer Experience has a workforce ranging from 51 to 200 employees. This size positions them as a capable provider with sufficient resources to manage client projects effectively while maintaining a personalized approach to customer service.
Can
Photel Customer Experience
be considered a good service provider for startups?
Can
Photel Customer Experience
be considered a good service provider for SMBs?
Photel Customer Experience can be a suitable service provider for small and medium businesses, particularly in the insurance sector. Their ability to offer tailored customer experience solutions and their scalability make them a strong partner for SMBs looking to enhance their customer engagement and support strategies. With services designed to foster strong relationships with end-users, they can help smaller enterprises grow and adapt in a competitive market.
Can
Photel Customer Experience
be considered a good service provider for enterprises?
Photel Customer Experience is well-equipped to support enterprises and large companies, particularly due to their experience and certifications, which include PMI, ITIL, and CMMI. With a robust delivery model that combines offshore and nearshore operations, they are capable of managing large-scale customer service projects. Their dedication to quality and innovation positions them as a reliable partner for large organizations seeking to enhance their customer experience initiatives.
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