Phonex
Customer Experience and Contact Center
Phonex Contact Center is a nearshore outsourcing firm that provides customer experience and contact center solutions for various industries, known for its 24/7 operational support and advanced technology.
Size
51-200
Private
Mission
To connect businesses with customers seamlessly.
About
Phonex Contact Center offers customer experience and contact center solutions along with multi-channel support and telemarketing services for clients in diverse sectors. The company operates using a nearshore model and supports businesses in North and Latin America.
It is recognized for its extensive experience and commitment to profitability, with a focus on leveraging advanced technology to enhance customer interactions.
Services
Phonex Contact Center provides customer experience and contact center solutions, supported by multi-channel support and telemarketing services. These services cover inbound customer support, outbound telesales, and multilingual support, tailored to help businesses effectively engage with their customers.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in various sectors, likely including retail, telecommunications, and technology. It has experience supporting businesses with services aligned to their customer engagement needs and operational requirements.
Unique Stregths
Phonex is known for its commitment to profitability for clients, offering a 24/7/365 operational platform that ensures continuous support. Its approach includes leveraging advanced technology and dedicated personnel, which helps deliver consistent and effective customer interactions at scale.
Delivery Footprint
Headquartered in Ciudad de México, the company operates using a nearshore delivery model. It serves clients across North and Latin America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
ISO 27001
PCI DSS
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Phonex
?
Phonex specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales, and multilingual support, which are designed to help businesses effectively interact with their customers across various channels. This comprehensive service portfolio allows Phonex to cater to clients in diverse sectors, ensuring that all customer engagement needs are met efficiently.
What additional services does
Phonex
provide?
When was
Phonex
founded?
What industry verticals does
Phonex
serve?
What delivery model does
Phonex
offer?
Phonex operates using a nearshore delivery model, which means they provide services from a location that is geographically close to their clients, specifically within North and Latin America. This approach allows for easier communication and collaboration, as well as cultural familiarity. By leveraging nearshore capabilities, Phonex can offer flexible, responsive support while maintaining high-quality service standards.
How many employees and/or seats does
Phonex
have?
Phonex has a workforce ranging from 51 to 200 employees, allowing them to maintain a balance between personalized service and scalability. This size enables the company to effectively manage client needs while providing a conducive environment for their team, fostering both growth and expertise.
Can
Phonex
be considered a good service provider for startups?
Phonex can be a valuable service provider for startups, particularly those looking for scalable customer engagement solutions. With their diverse service offerings and commitment to leveraging advanced technology, startups can benefit from Phonex's expertise in building customer relationships from the ground up. The nearshore delivery model also ensures that startups can access quality support without significant overhead costs.
Can
Phonex
be considered a good service provider for SMBs?
Phonex is well-suited to support small and medium businesses due to its flexible service portfolio and commitment to profitability. Their ability to provide tailored customer experience solutions helps SMBs enhance their customer interactions while maintaining a focus on growth. Additionally, the nearshore model allows for effective communication and collaboration, making it easier for SMBs to adapt to changing market demands.
Can
Phonex
be considered a good service provider for enterprises?
Phonex is also a reliable partner for enterprises and large companies, given their extensive experience and certifications such as ISO 27001 and PCI DSS. These credentials ensure that they adhere to high standards of security and operational excellence. Their 24/7 operational capabilities and advanced technological infrastructure make Phonex a strong contender for enterprises looking for sophisticated customer engagement solutions that can scale effectively.
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