Phoneact
Customer Experience and Contact Center
PhoneAct is a leading BPO service provider that provides customer experience and contact center solutions for retail, telecommunications, and financial services, known for its commitment to quality and tailored customer service.
Size
1K-5K
Private
Mission
To provide quality and tailored customer service, treating each customer interaction as an opportunity for development.
About
PhoneAct offers customer experience and contact center solutions along with sales and lead-generation services for clients in retail, telecommunications, and financial services. The company operates using an offshore model and supports international clients.
It is recognized for its ISO 9001:2015 certification, with a strong focus on quality management and continuous improvement in its service delivery.
Services
PhoneAct provides customer experience and contact center solutions supported by sales and lead-generation services and specific offerings such as outbound telesales, inbound customer support, and technical support. These services cover various channels and are tailored to support customer relationship management and operational efficiency.
Capabilities
Outbound Telesales & Retention
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in retail, telecommunications, financial services, energy, and e-commerce. It has experience supporting diverse sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
PhoneAct is known for its commitment to quality and tailored customer service, offering clients a structured approach to customer interactions. Its operational practices include ISO 9001:2015 certification, which helps deliver consistency and continuous improvement at scale.
Delivery Footprint
Headquartered in Tunis, Tunisia, the company operates using an offshore delivery model. It serves clients across Europe and North Africa, with teams working in a remote environment to meet client needs.
Certifications
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Verticals
Retail & e-Commerce
Telecommunications & Media
Banking & Financial Services
Energy & Utilities
Clients
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What's the main service provided by
Phoneact
?
Phoneact specializes in providing customer experience and contact center solutions. Their offerings include a range of services such as outbound telesales and retention, inbound customer support, and technical support at both Tier 1 and Tier 2 levels. This comprehensive suite is designed to enhance customer relationship management and operational efficiency, ensuring that each interaction is handled with care and expertise.
What additional services does
Phoneact
provide?
In addition to its primary offerings, Phoneact also provides sales and lead-generation services. This expansion of their service portfolio allows clients to benefit from a more integrated approach to customer engagement, where sales initiatives are closely aligned with customer support efforts, enhancing overall business performance.
When was
Phoneact
founded?
Phoneact was established in 2006, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for 18 years, during which it has developed a strong reputation for delivering quality customer service and support solutions.
What industry verticals does
Phoneact
serve?
Phoneact caters to a diverse array of industries, specifically focusing on Retail & e-Commerce, Telecommunications & Media, Banking & Financial Services, and Energy & Utilities. This broad industry engagement allows the company to tailor its services to meet the unique demands of each sector.
What delivery model does
Phoneact
offer?
Phoneact employs an offshore delivery model, which means that their services are provided from locations outside of the client’s country, typically to leverage cost efficiencies and access specialized skills. This approach enables the company to support a wide range of international clients effectively, ensuring high-quality service delivery while maintaining operational flexibility.
How many employees and/or seats does
Phoneact
have?
Phoneact has a workforce that ranges between 1,000 and 5,000 employees. This substantial size allows the company to manage significant client projects and deliver services at scale, ensuring that they can meet diverse customer needs across various sectors.
Can
Phoneact
be considered a good service provider for startups?
Phoneact can be a suitable service provider for startups, especially those looking for comprehensive customer support solutions without the need for large upfront investments in infrastructure. Their expertise in customer experience and contact center services allows startups to focus on their core business while leveraging Phoneact's capabilities to manage customer interactions effectively.
Can
Phoneact
be considered a good service provider for SMBs?
Small and medium businesses may find Phoneact to be a beneficial partner due to its scalable service offerings and flexibility. With a strong emphasis on tailored customer service and the ability to support various operational needs, Phoneact is well-equipped to help SMBs grow by enhancing their customer engagement strategies and operational efficiencies.
Can
Phoneact
be considered a good service provider for enterprises?
For enterprises and large companies, Phoneact presents a reliable option given its substantial workforce and ISO 9001:2015 certification. This level of certification signifies a commitment to quality management practices, which is vital for large-scale operations. The offshore delivery model further supports enterprises by providing cost-effective solutions while maintaining high service quality.
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