Phoneact
Customer Experience and Contact Center
Phonak is a global leader in hearing aid technology that provides customer experience and contact center support for healthcare, known for its innovative hearing solutions and commitment to enhancing quality of life.
Size
1K-5K
Public
100m-1b
Mission
To enhance the quality of life.
About
Phonak offers customer experience and contact center support along with technical support for clients in healthcare. The company operates using an in-house model and supports hearing aid wearers and hearing healthcare professionals.
It is recognized for its broad range of Swiss-engineered hearing solutions, with a strong focus on innovation and quality in hearing care.
Services
Phonak provides customer experience and contact center support, supported by technical assistance and troubleshooting services. These services cover user guides, FAQs, and app/connectivity assistance, tailored to support the needs of hearing aid wearers and hearing healthcare professionals.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Industries Served
The company serves clients in healthcare, specifically focusing on hearing health solutions. It has experience supporting individuals with hearing loss and the professionals who serve them, ensuring comprehensive care across demographics.
Unique Stregths
Phonak is known for its commitment to innovation and quality, offering clients advanced hearing solutions that enhance the quality of life. Its approach includes a focus on environmental, social, and governance (ESG) principles, which help deliver consistent and reliable support.
Delivery Footprint
Headquartered in Switzerland, the company operates using an in-house delivery model. It serves clients across over 100 countries, with teams dedicated to providing exceptional support for hearing care professionals and individuals alike.
Certifications
ISO 9001:2008
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Phoneact
?
Phoneact specializes in delivering exceptional customer experience and contact center support primarily for the healthcare sector. Their offerings include technical support at both Tier 1 and Tier 2 levels, along with inbound customer assistance. This ensures that they adequately meet the needs of hearing aid users and healthcare professionals by providing comprehensive troubleshooting and guidance.
What additional services does
Phoneact
provide?
When was
Phoneact
founded?
Established in 1947, Phoneact has been in operation for over 76 years. Since its inception, the company has dedicated itself to enhancing the quality of life through innovative hearing solutions and outstanding customer support.
What industry verticals does
Phoneact
serve?
Phoneact operates within the Healthcare & Life Sciences industry, focusing specifically on solutions for hearing health. Their commitment to this vertical enables them to address the needs of both individuals with hearing loss and the professionals who assist them.
What delivery model does
Phoneact
offer?
How many employees and/or seats does
Phoneact
have?
Phoneact employs between 1,000 and 5,000 individuals, reflecting a substantial workforce dedicated to providing high-quality services and support in the healthcare sector.
Can
Phoneact
be considered a good service provider for startups?
While Phoneact is primarily focused on the healthcare sector, its robust customer experience and contact center services can be beneficial for startups within this industry. However, startups may find more tailored solutions from providers specifically designed for their unique challenges and resource constraints, given Phoneact's established scale and service model.
Can
Phoneact
be considered a good service provider for SMBs?
For small and medium businesses, Phoneact offers a comprehensive suite of services that can support growth and operational needs. Their experience in the healthcare sector and commitment to quality can provide SMBs with the reliability they need in customer support, making them a potentially strong partner for those looking to enhance their customer engagement.
Can
Phoneact
be considered a good service provider for enterprises?
Phoneact is well-suited for enterprises and large organizations, given its significant employee base and ISO 9001:2008 certification, which underscores its commitment to quality management practices. Its extensive experience in the healthcare industry and in-house delivery model further enhance its reliability as a service provider for larger companies seeking sophisticated and dependable customer support solutions.
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