Phone Régie
Customer Experience and Contact Center
Phone Régie is a leading BPO provider that offers customer experience and contact center services for corporate clients, known for its extensive network of physical agencies across Europe and the Mediterranean.
Size
1K-5K
Private
Mission
About
Phone Régie offers customer experience and contact center services along with corporate reception and concierge solutions for clients in the corporate sector. The company operates using an onshore and nearshore model and supports businesses across seven countries in Europe and the Mediterranean.
It is recognized for its high-quality service standards, with a commitment to answering calls within three rings and handling visitors in under two minutes, ensuring a professional and welcoming experience.
Services
Phone Régie provides customer experience and contact center services supported by corporate reception and concierge solutions. These services cover inbound customer support and visitor reception, tailored to enhance client interactions and workplace experiences.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in the corporate sector, focusing on businesses that require professional visitor reception and telephone support. It has experience supporting a diverse range of corporate environments, ensuring alignment with client brand identities and values.
Unique Stregths
Phone Régie is known for its quality-driven approach, emphasizing professionalism combined with empathy and innovation. Its operational practices include rigorous service commitments and continuous improvement initiatives, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in France, the company operates using an onshore and nearshore delivery model. It serves clients across seven countries in Europe and the Mediterranean, with teams working on-site to ensure direct management and service excellence.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Clients
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What's the main service provided by
Phone Régie
?
Phone Régie specializes in providing customer experience and contact center services, particularly focusing on inbound customer support. Their offerings are designed to enhance client interactions and workplace experiences, and are complemented by corporate reception and concierge solutions that cater to the needs of businesses in the corporate sector.
What additional services does
Phone Régie
provide?
When was
Phone Régie
founded?
Phone Régie was established in 1974, making it a well-established player in the BPO industry with over 50 years of experience. This long history reflects the company's commitment to quality service and its ability to adapt to the evolving needs of its clients in the customer experience sector.
What industry verticals does
Phone Régie
serve?
Phone Régie primarily serves clients in the Non-Profit & NGOs sector. Their expertise in this industry allows them to align their services with the specific needs and values of organizations within this vertical, ensuring a tailored approach to customer interaction.
What delivery model does
Phone Régie
offer?
Phone Régie employs both onshore and nearshore delivery models. Onshore delivery refers to services provided within the same country, ensuring direct management and quick response times, while nearshore delivery involves operations from nearby countries, which helps in maintaining quality and cost-effectiveness. This dual approach allows Phone Régie to offer flexible and efficient service solutions to its clients across Europe and the Mediterranean.
How many employees and/or seats does
Phone Régie
have?
Phone Régie has a workforce size ranging from 1,000 to 5,000 employees. This substantial team enables the company to handle a diverse range of client needs while maintaining high service standards and quality of support.
Can
Phone Régie
be considered a good service provider for startups?
Can
Phone Régie
be considered a good service provider for SMBs?
Phone Régie is well-suited for small and medium businesses seeking reliable customer support solutions. With their scalable service offerings and a commitment to quality, they can effectively support the growth of SMBs. Their experience in handling corporate environments ensures that they can cater to the unique challenges faced by smaller enterprises, providing flexible solutions that adapt to evolving business needs.
Can
Phone Régie
be considered a good service provider for enterprises?
Phone Régie is an excellent provider for enterprises and large companies due to its extensive experience and robust service capabilities. The company’s commitment to high-quality service standards, such as answering calls within three rings, demonstrates its reliability. Additionally, their onshore and nearshore delivery model allows for sophisticated and efficient support tailored to the complex requirements of larger organizations.
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