Phone Plus 2000 Limited
Customer Experience and Contact Center
Phone Plus is a New Zealand-based company that provides customer experience and contact center solutions for various industries, known for its commitment to quality service delivery and environmental sustainability.
Size
11-50
Private
10m-50m
Mission
About
Phone Plus offers customer experience and contact center solutions along with back-office operations and knowledge services for clients across diverse sectors. The company operates using an onshore model and supports businesses throughout New Zealand.
It is recognized for its professional customer service and strategic partnerships, with a strong focus on staff training and sustainable practices that enhance operational efficiency.
Services
Phone Plus provides customer experience and contact center solutions supported by back-office operations and knowledge services. These services include inbound customer support, outbound telesales and retention, market and competitive intelligence, business and financial research, as well as data entry and data processing. Each solution is tailored to support client needs and enhance customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Market & Competitive Intelligence
Business & Financial Research
Data Entry & Data Processing
Industries Served
The company serves clients in various industries, offering general business process outsourcing services that cater to a wide range of business functions. It has experience supporting both business-to-business and business-to-consumer markets with services aligned to diverse operational requirements.
Unique Stregths
Phone Plus is known for its commitment to quality service delivery and environmental responsibility, offering clients reliable and efficient outsourcing solutions. Its approach includes investing in staff development and promoting sustainable practices, which help deliver consistency and enhance customer experiences.
Delivery Footprint
Headquartered in Auckland, New Zealand, the company operates using an onshore delivery model. It serves clients across the country, with multiple sites that provide robust disaster recovery capabilities and ensure service reliability.
Certifications
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Verticals
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Clients
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What's the main service provided by
Phone Plus 2000 Limited
?
Phone Plus 2000 Limited specializes in delivering customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, market and competitive intelligence, business and financial research, as well as data entry and data processing. This comprehensive suite of services is designed to meet the diverse needs of their clients, ensuring enhanced customer satisfaction and operational efficiency.
What additional services does
Phone Plus 2000 Limited
provide?
When was
Phone Plus 2000 Limited
founded?
Founded in 1993, Phone Plus 2000 Limited has been operating for over 30 years. Since its establishment, the company has grown to become a significant player in the customer experience and contact center solutions industry, supporting clients across various sectors in New Zealand.
What industry verticals does
Phone Plus 2000 Limited
serve?
What delivery model does
Phone Plus 2000 Limited
offer?
Phone Plus 2000 Limited employs an onshore delivery model, meaning that all of their services are provided within New Zealand. This approach allows them to maintain a high level of service quality and reliability, as they can closely manage operations and ensure that their teams are equipped to meet client needs effectively.
How many employees and/or seats does
Phone Plus 2000 Limited
have?
Phone Plus 2000 Limited has a workforce comprising between 11 to 50 employees. This size allows the company to maintain a personalized approach to service delivery while still being agile enough to adapt to the varying demands of their clients.
Can
Phone Plus 2000 Limited
be considered a good service provider for startups?
Phone Plus 2000 Limited can be a suitable service provider for startups, especially those looking for personalized customer support solutions. With a focus on customer experience and a flexible service portfolio, they can cater to the unique needs of emerging businesses. Their commitment to staff training and operational sustainability further enhances their capability to support startups in establishing a robust customer engagement strategy.
Can
Phone Plus 2000 Limited
be considered a good service provider for SMBs?
For small and medium businesses, Phone Plus 2000 Limited offers a valuable partnership. Their scalable services in customer experience and back-office support are designed to help SMBs grow and thrive in competitive markets. The company's emphasis on quality service delivery and their extensive experience across various sectors equip them to provide tailored solutions that can adapt as businesses expand.
Can
Phone Plus 2000 Limited
be considered a good service provider for enterprises?
While Phone Plus 2000 Limited primarily focuses on supporting small to medium-sized businesses, their established service framework can also benefit larger enterprises. Their reliable onshore delivery model ensures consistent quality, and their experience in diverse industries positions them to meet the sophisticated needs of larger clients. However, enterprises may want to assess their specific requirements against the scale of Phone Plus's operations.
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