Philippines Outsourcing Solution
Customer Experience and Contact Center
POS Philippines Outsourcing Solution is a New York-based outsourcing firm that provides customer experience and contact center services for healthcare and real estate industries, known for its full transparency and customized support.
Size
1-10
Private
Mission
To specialize in business process outsourcing services.
About
POS Philippines Outsourcing Solution offers customer experience and contact center services along with healthcare and real estate outsourcing for clients in various sectors. The company operates using an offshore model and supports businesses needing tailored BPO solutions.
It is recognized for its commitment to transparency, with advanced monitoring systems that provide clients full access to agent activity and productivity metrics.
Services
POS Philippines Outsourcing Solution provides customer experience and contact center services, supported by healthcare services and real estate-related outsourcing. These services cover inbound customer support and are tailored to support the unique needs of clients in specialized industries.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in healthcare and real estate. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring relevant expertise in each sector.
Unique Stregths
POS is known for its full transparency and client control over operations, offering clients customized BPO solutions that enhance accountability. Its approach includes advanced monitoring and reporting tools, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in New York, the company operates using an offshore delivery model. It serves clients across various regions, leveraging its call center located in the Negros Oriental region of the Philippines to provide multilingual and cost-effective services.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Philippines Outsourcing Solution
?
Philippines Outsourcing Solution specializes in providing customer experience and contact center services. Their primary focus is on inbound customer support, which is designed to cater to the specific needs of clients across various sectors, ensuring high-quality engagement and satisfaction for their customers.
What additional services does
Philippines Outsourcing Solution
provide?
When was
Philippines Outsourcing Solution
founded?
Philippines Outsourcing Solution was established in 2018, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for approximately six years, building a reputation for its specialized services in the industry.
What industry verticals does
Philippines Outsourcing Solution
serve?
The company primarily serves clients in the Healthcare & Life Sciences and Real Estate & Property Management sectors. This industry focus allows them to tailor their services to meet the unique demands and regulatory requirements of these specialized fields.
What delivery model does
Philippines Outsourcing Solution
offer?
Philippines Outsourcing Solution utilizes an offshore delivery model, which means they provide their services from a location outside the client's home country. This approach allows them to leverage cost-effective resources, while still ensuring high-quality service and support for clients across different regions.
How many employees and/or seats does
Philippines Outsourcing Solution
have?
Philippines Outsourcing Solution operates with a small team, consisting of between one to ten employees. This compact workforce allows for personalized service and agility in responding to client needs, fostering close relationships and tailored solutions.
Can
Philippines Outsourcing Solution
be considered a good service provider for startups?
Philippines Outsourcing Solution can be a beneficial service provider for startups seeking to establish their customer support functions without the overhead of building an in-house team. With their focus on inbound customer support and commitment to transparency, startups can leverage their expertise to scale efficiently while maintaining a high level of customer satisfaction.
Can
Philippines Outsourcing Solution
be considered a good service provider for SMBs?
For small and medium businesses, Philippines Outsourcing Solution offers a flexible and scalable service portfolio that can adapt to evolving business needs. Their offshore delivery model allows SMBs to access quality customer experience services at a lower cost, helping them grow while effectively managing their resources.
Can
Philippines Outsourcing Solution
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.