PGBS
Customer Experience and Contact Center
ProGlobal Business Solutions is a leading BPO provider that offers customer experience and contact center services for banking, financial services, insurance, technology, and retail sectors, known for its proven track record and scalable solutions.
Size
Private
Mission
To be the preferred outsourcing destination for global customers by delivering impeccable quality, meeting project deadlines, and offering competitive pricing.
About
ProGlobal Business Solutions offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in banking, financial services, insurance, technology, and retail. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its consistent quality and timely delivery, with a diverse portfolio that caters to various industries and client needs.
Services
ProGlobal Business Solutions provides customer experience and contact center services, supported by back-office operations and IT infrastructure services. These services include inbound customer support, outbound telesales, claims processing, data entry, and technical support, tailored to meet the unique needs of clients across different business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Data Entry & Data Processing
Market & Competitive Intelligence
Business & Financial Research
Content Moderation
Service Desk & IT Support
Technical Support (Tier 1/2)
Social Media Customer Care
Customer & Marketing Analytics
Campaign Management
Content Creation & Localisation
Email Support
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Industries Served
The company serves clients in banking and financial services, insurance, technology, and retail sectors. It has extensive experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective operational support.
Unique Stregths
ProGlobal is known for its experienced leadership and proven track record, offering clients scalable solutions that adapt to their needs. Its approach includes leveraging technology and a global workforce, which helps deliver consistent quality and operational efficiency at scale.
Delivery Footprint
Headquartered in Bangalore, India, the company operates using an offshore delivery model. It serves clients across multiple geographies, with teams working remotely to provide flexible and efficient service delivery tailored to client requirements.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
PGBS
?
ProGlobal Business Solutions specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a wide range of solutions including inbound customer support, outbound telesales and retention, claims processing, data entry, and technical support among others. This comprehensive suite is designed to meet diverse client needs across various business functions, ensuring a tailored approach to customer engagement.
What additional services does
PGBS
provide?
In addition to its main offerings, PGBS provides a range of back-office operations and IT infrastructure services. This includes support in areas such as automation, RPA enablement, content creation and localization, and quality assurance. These additional capabilities further enhance the company's ability to meet complex client needs across various operational functions.
When was
PGBS
founded?
PGBS was established in 2013, marking over a decade of service in the business process outsourcing industry. Since its inception, the company has worked diligently to position itself as a reliable partner for businesses seeking quality outsourcing solutions.
What industry verticals does
PGBS
serve?
PGBS caters to a diverse array of industries including Banking & Financial Services, Insurance, Technology & SaaS, and Retail & e-Commerce. This broad industry focus enables the company to tailor its services to meet the specific requirements of various sectors, ensuring effective operational support.
What delivery model does
PGBS
offer?
PGBS employs an offshore delivery model, which means that their services are provided from locations outside the client's home country. This approach allows for greater flexibility, cost efficiency, and access to a global talent pool, enabling the company to deliver high-quality services tailored to client needs across different geographies.
How many employees and/or seats does
PGBS
have?
Can
PGBS
be considered a good service provider for startups?
While PGBS offers a robust suite of services that can be beneficial to startups, its offshore delivery model and extensive service portfolio may be particularly advantageous for early-stage companies looking to scale quickly without the burden of large overhead costs. Startups can leverage PGBS's expertise in customer experience and operational support to focus on their core business functions while ensuring high-quality service delivery.
Can
PGBS
be considered a good service provider for SMBs?
PGBS is an excellent service provider for small and medium-sized businesses, offering scalability and flexibility that are crucial for growth. Their diverse range of services, combined with a commitment to quality and competitive pricing, makes them an ideal partner for SMBs looking to enhance their operational efficiency and customer engagement.
Can
PGBS
be considered a good service provider for enterprises?
PGBS is well-equipped to serve enterprises and large companies, leveraging its proven track record and scalable service offerings to meet sophisticated demands. With a focus on reliability and operational efficiency, their offshore model and extensive expertise in various industries position them as a strong partner for large organizations aiming for consistent quality and effective service delivery.
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