Performatel Group Bpo
Customer Experience and Contact Center
Performatel Group is a Canadian-owned BPO provider that offers customer experience and contact center solutions for various industries, known for its strategic nearshore location and bilingual workforce.
Size
51-200
Private
Mission
About
Performatel Group offers customer experience and contact center solutions along with a range of BPO services for clients in telecommunications, e-commerce, financial services, and healthcare. The company operates using a nearshore model and supports clients primarily in North America.
It is recognized for significant cost savings, with a highly qualified bilingual workforce and advanced technologies that enhance customer experiences.
Services
Performatel Group provides customer experience and contact center solutions, supported by services such as customer support, technical support, and lead generation. These services cover multiple communication channels, including voice, email, chat, and social media, tailored to meet the diverse needs of clients.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Lead Research & List Building
Appointment Setting
Customer & Marketing Analytics
Market & Competitive Intelligence
Data Collection & Survey Programming
Industries Served
The company serves clients in telecommunications, e-commerce, financial services, healthcare, and more. It has extensive experience supporting multinational corporations and government organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Performatel Group is known for its strategic nearshore location in Central America, offering clients access to a bilingual workforce and significant cost reductions. Its approach includes leveraging advanced technologies and providing customized solutions, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Mississauga, Canada, the company operates using a nearshore delivery model with an additional center in San Salvador, El Salvador. It serves clients across North America, with teams working in a hybrid environment to meet client needs.
Certifications
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Verticals
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Technology & SaaS
Healthcare & Life Sciences
Real Estate & Property Management
Energy & Utilities
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Performatel Group Bpo
?
Performatel Group Bpo specializes in providing comprehensive customer experience and contact center solutions. Their core offerings encompass inbound customer support and technical support across various tiers, as well as outbound telesales and retention services. Additionally, they excel in lead research and list building, appointment setting, customer and marketing analytics, market intelligence, and data collection, ensuring they meet a wide range of client needs effectively.
What additional services does
Performatel Group Bpo
provide?
In addition to their primary customer experience and contact center solutions, Performatel Group Bpo offers a range of back-office operations, including HR recruitment and payroll services. This expanded service portfolio enables them to support clients with essential operational tasks beyond customer interaction.
When was
Performatel Group Bpo
founded?
Performatel Group Bpo was established in 2016, marking the beginning of its journey in the business process outsourcing industry. As of 2024, the company has been in operation for approximately eight years, building a reputation for delivering quality services in customer experience and contact center solutions.
What industry verticals does
Performatel Group Bpo
serve?
Performatel Group Bpo serves a diverse array of industries, including Telecommunications & Media, Retail & e-Commerce, Banking & Financial Services, Technology & SaaS, Healthcare & Life Sciences, Travel, Hospitality & Leisure, Real Estate & Property Management, and Energy & Utilities. This broad industry focus allows them to tailor their services to meet the unique needs of various sectors.
What delivery model does
Performatel Group Bpo
offer?
Performatel Group Bpo employs a delivery model that includes both onshore and nearshore services. Onshore refers to providing services from within the same country as the client, while nearshore involves delivering services from a neighboring country, which, in this case, is El Salvador. This strategic approach enables the company to leverage proximity and reduce costs while maintaining high-quality service delivery.
How many employees and/or seats does
Performatel Group Bpo
have?
Performatel Group Bpo has a workforce ranging from 51 to 200 employees. This size allows them to maintain a balance between personalized service and the capability to handle larger projects, making them an agile player in the BPO industry.
Can
Performatel Group Bpo
be considered a good service provider for startups?
Performatel Group Bpo can be a beneficial service provider for startups, particularly those in need of robust customer support solutions. With their expertise in customer experience and a flexible delivery model, they can cater to the evolving needs of emerging businesses. Their bilingual workforce and cost-effective services provide startups with the necessary support to scale efficiently while focusing on their core operations.
Can
Performatel Group Bpo
be considered a good service provider for SMBs?
Performatel Group Bpo is well-positioned to serve small and medium-sized businesses. Their range of services, from customer support to back-office operations, allows these businesses to access professional support without the need for large internal teams. The company’s ability to provide customized solutions and its strategic nearshore location offer SMBs significant advantages in terms of cost savings and quality service.
Can
Performatel Group Bpo
be considered a good service provider for enterprises?
Performatel Group Bpo is a strong candidate for enterprises and large companies seeking reliable business process outsourcing solutions. With their extensive experience in servicing multinational corporations and government organizations, they demonstrate the capacity to handle complex projects. Their advanced technologies and strategic delivery model enable them to meet the sophisticated demands of larger clients effectively.
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