Performatel
Customer Experience and Contact Center
Performatel is a Canadian-owned BPO provider that delivers customer experience and contact center solutions for telecommunications, e-commerce, and financial services, known for its cost-effective nearshore operations.
Size
51-200
Private
Mission
About
Performatel offers customer experience and contact center solutions along with customer support, technical support, and lead generation for clients in telecommunications, e-commerce, and financial services. The company operates using a nearshore model and supports North American clients.
It is recognized for its bilingual workforce and significant cost savings of 50-60% compared to U.S. and European providers, with a commitment to delivering excellence in customer experience.
Services
Performatel provides customer experience and contact center solutions, supported by customer support, technical support, and lead generation services. These offerings include inbound customer support, technical assistance, and order management, delivered across voice, email, chat, and social media channels. Each solution is tailored to meet the specific needs of clients across various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Lead Research & List Building
Appointment Setting
Order Management & Fulfilment
Sales Enablement Content
Customer & Marketing Analytics
Email Support
Live Chat & Messaging Support
Social Media Customer Care
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications, e-commerce, financial services, healthcare, and more. It has experience supporting small to medium businesses as well as multinational corporations, ensuring services align with industry-specific requirements and technology platforms.
Unique Stregths
Performatel is known for its strategic location in Central America, offering clients access to a bilingual workforce and cost-effective outsourcing solutions. Its approach includes integrating advanced technology with highly qualified personnel, ensuring superior customer experiences and data-driven insights that support client decision-making.
Delivery Footprint
Headquartered in Mississauga, Canada, the company operates using a nearshore delivery model from its facility in San Salvador, El Salvador. It serves clients across North America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Energy & Utilities
Real Estate & Property Management
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Performatel
?
Performatel specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, technical assistance, outbound telesales, lead generation, appointment scheduling, order management, and customer analytics. With a focus on enhancing client interactions, they ensure that support is available through multiple channels including voice, email, and social media, tailored to meet the specific needs of their clients across diverse industries.
What additional services does
Performatel
provide?
In addition to their primary focus on customer experience and contact center solutions, Performatel also offers sales and lead-generation services. This extended portfolio enables them to assist clients not only in customer support but also in driving sales initiatives and enhancing overall business growth.
When was
Performatel
founded?
Performatel was established in 2016, making it a relatively young player in the BPO industry. As of 2024, the company has been in operation for approximately eight years, during which it has carved a niche for itself by focusing on customer experience and contact center solutions, particularly for clients in North America.
What industry verticals does
Performatel
serve?
Performatel serves a wide range of industries, including Telecommunications & Media, Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, Travel, Hospitality & Leisure, Energy & Utilities, and Real Estate & Property Management. This diverse industry focus enables them to tailor their services to meet the unique needs of various sectors.
What delivery model does
Performatel
offer?
Performatel operates using a nearshore delivery model, which means that their services are provided from a location close to their primary market, in this case, North America. This approach allows them to offer cost-effective solutions while ensuring effective communication and cultural alignment with their clients. The nearshore model is advantageous as it combines the benefits of proximity with the ability to leverage a bilingual workforce.
How many employees and/or seats does
Performatel
have?
Performatel has a workforce consisting of between 51 to 200 employees. This size allows them to provide personalized service and maintain flexibility in their operations, ensuring they can adapt to the specific needs of their clients while still delivering quality support.
Can
Performatel
be considered a good service provider for startups?
Can
Performatel
be considered a good service provider for SMBs?
Can
Performatel
be considered a good service provider for enterprises?
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