Performance360
Customer Experience and Contact Center
Performance.ph is a BPO company that provides customer experience and contact center services for banking, financial services, telecommunications, retail, e-commerce, and healthcare, known for its commitment to operational excellence and client satisfaction.
Size
1K-5K
Private
Mission
To deliver innovative systems and software engineering solutions while fostering strong performance and long-term client relationships.
About
Performance.ph offers customer experience and contact center services along with finance and accounting solutions for clients in banking, financial services, telecommunications, retail, e-commerce, and healthcare. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its comprehensive outsourcing solutions, with a focus on enhancing customer experience and operational efficiency across various industry verticals.
Services
Performance.ph provides customer experience and contact center services supported by finance and accounting solutions. These services include inbound customer support, technical support (Tier 1/2), billing and invoicing, order management and fulfillment, and inventory management support. Each solution is tailored to enhance customer satisfaction and streamline business operations.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Billing & Invoicing
Order Management & Fulfilment
Inventory Management Support
Industries Served
The company serves clients in banking and financial services, telecommunications and media, retail and e-commerce, and healthcare and life sciences. It has experience supporting diverse client types with services aligned to industry-specific requirements, ensuring compliance and operational effectiveness.
Unique Stregths
Performance.ph is known for its commitment to performance and long-term client relationships, offering clients a collaborative and results-driven approach. Its operational practices include leveraging a skilled workforce to deliver high-quality services consistently, ensuring client satisfaction and operational efficiency.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across Asia Pacific and the Middle East, with teams working in remote environments to meet diverse client needs.
Certifications
ISO 9001
Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Performance360
?
Performance360 specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide services such as billing and invoicing, order management and fulfillment, as well as inventory management support, all tailored to enhance operational efficiency and customer satisfaction.
What additional services does
Performance360
provide?
In addition to its core offerings in customer experience and contact center services, Performance360 also provides finance and accounting solutions. This expanded service capability allows them to support clients with essential financial operations, enhancing their overall service portfolio and providing comprehensive outsourcing solutions.
When was
Performance360
founded?
Established in 2010, Performance360 has been providing its services for over 13 years. Since its inception, the company has focused on delivering innovative solutions and fostering long-term relationships with its clients, contributing to its growth and reputation in the outsourcing industry.
What industry verticals does
Performance360
serve?
Performance360 serves a diverse range of industries, including Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, and Healthcare & Life Sciences. This broad industry focus allows the company to cater to specific needs and regulatory requirements across different sectors, ensuring high-quality service delivery.
What delivery model does
Performance360
offer?
Performance360 operates using an offshore delivery model. This approach entails providing services from a location outside the client's country, allowing for cost-effective solutions while maintaining high standards of quality. By leveraging a skilled workforce in the Philippines, Performance360 can effectively meet the diverse needs of clients across various regions.
How many employees and/or seats does
Performance360
have?
Performance360 employs between 1,000 to 5,000 individuals, indicating a robust workforce size that enables the company to handle a variety of client requirements effectively. This range allows them to scale operations efficiently, ensuring that they can meet both current and future business demands.
Can
Performance360
be considered a good service provider for startups?
Can
Performance360
be considered a good service provider for SMBs?
Can
Performance360
be considered a good service provider for enterprises?
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