Perceptionist
Customer Experience and Contact Center
Perceptionist Inc is a North American company that provides customer experience and contact center services for small businesses and franchise service sectors, known for its dedicated overflow sales support during extended hours.
Size
1K-5K
Private
Mission
To support independent and franchise service businesses by helping them capture all sales opportunities through dedicated overflow sales support.
About
Perceptionist Inc offers customer experience and contact center services along with live chat and lead conversion solutions for clients in small business and franchise sectors. The company operates using an onshore model and supports clients across the US and Canada.
It is recognized for its commitment to capturing 100% of sales opportunities, with specially trained sales representatives ensuring personalized customer interactions and preventing missed calls.
Services
Perceptionist Inc provides customer experience and contact center services, supported by live chat and lead conversion solutions. These services cover inbound customer support, live chat and messaging support, and outbound telesales, tailored to support small businesses and franchise service operations.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Outbound Telesales & Retention
Industries Served
The company serves clients in small business and franchise sectors, particularly in retail and e-commerce. It has experience supporting independent and franchise service businesses with services aligned to their specific operational needs.
Unique Stregths
Perceptionist Inc is known for its people-centric approach, ensuring that clients never miss sales opportunities by providing live responses instead of voicemail. Its dedicated team of sales representatives uses client-specific scripts and schedules to enhance customer interactions, ensuring consistency and effectiveness.
Delivery Footprint
Headquartered in Westerville, Ohio, the company operates using an onshore delivery model. It serves clients across North America, with teams available during days, evenings, and weekends to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Perceptionist
?
Perceptionist specializes in providing customer experience and contact center solutions, ensuring that businesses can effectively manage their customer interactions. Their primary services include inbound customer support, live chat and messaging support, and outbound telesales and retention. This comprehensive approach allows them to offer tailored assistance that enhances sales opportunities and improves customer satisfaction for their clients.
What additional services does
Perceptionist
provide?
When was
Perceptionist
founded?
Founded in 1998, Perceptionist has been in operation for over 25 years. Since its establishment, the company has focused on delivering exceptional customer service solutions, adapting to the evolving needs of businesses in the competitive landscape.
What industry verticals does
Perceptionist
serve?
Perceptionist serves clients primarily in the retail and e-commerce sectors. This focus allows them to tailor their services to meet the specific demands of small businesses and franchise operations within these industries.
What delivery model does
Perceptionist
offer?
Perceptionist operates using an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically the United States and Canada. This approach not only enhances communication and collaboration but also ensures a higher level of service quality and customer satisfaction.
How many employees and/or seats does
Perceptionist
have?
Perceptionist has a workforce ranging from 1,000 to 5,000 employees. This sizable team allows the company to maintain a robust operational capacity, ensuring that they can meet the diverse needs of their clients effectively.
Can
Perceptionist
be considered a good service provider for startups?
Can
Perceptionist
be considered a good service provider for SMBs?
Perceptionist is well-suited for small and medium businesses, as their service offerings are specifically designed to support the unique challenges faced by these companies. With a focus on maximizing sales opportunities and providing personalized customer interactions, Perceptionist can help SMBs enhance their customer engagement and drive growth. Their onshore delivery model further ensures that they are accessible and responsive to the needs of smaller businesses.
Can
Perceptionist
be considered a good service provider for enterprises?
While Perceptionist primarily targets small to medium enterprises, their extensive experience and dedicated workforce can also provide valuable support for larger companies seeking to enhance their customer engagement strategies. However, their service model is more tailored to the needs of smaller businesses and franchises, which may limit their scalability for enterprises that require a more complex and extensive service infrastructure.
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