Percepta
Customer Experience and Contact Center
Percepta is a customer relationship organization that provides customer experience and contact center solutions for the automotive and mobility industries, known for its people-first culture and deep expertise.
Size
1K-5K
Public
1m-10m
Mission
To elevate the customer experience by enabling frictionless connections and genuine interactions at every touchpoint.
About
Percepta offers customer experience and contact center solutions along with analytics and insights for clients in the automotive and mobility sectors. The company operates using a global delivery model and supports clients across 24 markets worldwide.
It is recognized for its commitment to exceptional customer experiences, with a strong focus on a people-first approach that ensures success for both clients and employees.
Services
Percepta provides customer experience and contact center solutions supported by comprehensive customer support and consulting services. These services cover inbound customer support, sales chat, and analytics, tailored to support businesses in enhancing customer engagement and satisfaction.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Sales Chat & Live Demonstrations
Customer & Marketing Analytics
Quality Assurance & Monitoring
Data Entry & Data Processing
Industries Served
The company serves clients in the automotive and mobility industries, while also extending its services to various other sectors. It has experience supporting major brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Percepta is known for its expertise in the automotive and mobility sectors, offering clients a boutique level of attention and service at scale. Its approach includes a strong culture of service and teamwork, which helps deliver consistency and quality in customer interactions.
Delivery Footprint
Headquartered in Dearborn, Michigan, the company operates using a global delivery model. It serves clients across 24 global markets, with teams working in remote and hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Percepta
?
Percepta specializes in delivering exceptional customer experience and contact center solutions. Their main offerings include comprehensive inbound customer support, CX consulting, journey mapping, and sales chat services. Additionally, they provide live demonstrations, customer and marketing analytics, quality assurance and monitoring, as well as data entry and processing, all designed to enhance client engagement and satisfaction.
What additional services does
Percepta
provide?
When was
Percepta
founded?
Percepta was established in the year 2000, marking over 24 years in the customer experience and contact center industry. Since its inception, the company has focused on providing high-quality support and innovative solutions tailored to the needs of its clients.
What industry verticals does
Percepta
serve?
Percepta primarily serves clients in the Manufacturing & Industrial sectors, with a particular focus on the automotive and mobility industries. The company's expertise aligns well with the specific requirements and technology platforms prevalent in these verticals.
What delivery model does
Percepta
offer?
How many employees and/or seats does
Percepta
have?
Percepta employs a workforce ranging from 1,000 to 5,000 individuals. This size allows the company to maintain a robust team capable of delivering quality customer support and consulting services across various markets.
Can
Percepta
be considered a good service provider for startups?
While Percepta's services are primarily tailored for larger organizations, startups can also benefit from their expertise in customer experience. However, startups may find that Percepta's comprehensive service offerings and infrastructure are more suited for companies seeking to scale quickly rather than smaller ventures looking for more tailored solutions.
Can
Percepta
be considered a good service provider for SMBs?
Percepta is well-positioned to support small and medium businesses (SMBs) due to its scalable service offerings. Their customer experience solutions are designed to enhance client engagement, making them a valuable partner for SMBs looking to improve customer satisfaction and drive growth. The flexibility of their services allows SMBs to adapt as they expand.
Can
Percepta
be considered a good service provider for enterprises?
Percepta stands out as a reliable provider for enterprises and large companies, thanks to its extensive experience and global delivery model. Their ability to deliver sophisticated customer experience solutions at scale, along with a strong focus on quality assurance, makes them an ideal partner for large organizations seeking to enhance their customer interactions and overall satisfaction.
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