Percepta specializes in delivering exceptional customer experience and contact center solutions. Their offerings include inbound customer support, CX consulting and journey mapping, quality assurance and monitoring, as well as voice-of-customer (VOC) analytics. Each of these services is meticulously crafted to enhance customer loyalty and help businesses excel at every interaction point.

In addition to its primary offerings, Percepta also provides analytics and data services. This additional expertise complements their customer experience solutions, allowing them to offer insights and data-driven strategies that enhance client performance and improve decision-making processes.

Percepta was established in the year 2000, making it a company with over two decades of experience in the customer experience sector. Since its inception, Percepta has evolved and adapted to meet the changing needs of its clients, particularly in the automotive and mobility industries.

Percepta primarily serves the Technology & SaaS verticals, focusing on clients within the automotive and mobility sectors. The company has built a reputation for supporting luxury brands and various business units, ensuring that their services are tailored to meet the unique demands of these industries.

Percepta employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, nearshore involves services provided from a neighboring country, and offshore indicates support from a more distant location. This multi-faceted approach allows Percepta to meet diverse client needs while optimizing resources and efficiency.

Percepta boasts a workforce ranging from 1,000 to 5,000 employees. This substantial team size enables the company to maintain a strong operational presence and provide dedicated support to its clients across various markets, ensuring that they deliver high-quality service consistently.