PeoplActive
Customer Experience and Contact Center
PeoplActive is a cybersecurity company that provides customer experience and contact center services for gaming, technology, financial services, healthcare, e-commerce, and telecommunications, known for its proactive defense solutions and strategic approach to cybersecurity.
Size
11-50
Private
Mission
To empower businesses by fortifying their defenses with advanced tools and continuous monitoring for secure and resilient operations.
About
PeoplActive offers customer experience and contact center services along with back-office operations, sales support, and AI/data services for clients in gaming, technology, financial services, healthcare, e-commerce, and telecommunications. The company operates using a nearshore and offshore delivery model and supports enterprises globally.
It is recognized for its proactive cybersecurity mindset, with a team of battle-tested experts dedicated to transforming cybersecurity into a strategic, preventative approach rather than just a response mechanism.
Services
PeoplActive provides customer experience and contact center services, supported by back-office operations, sales support, and AI/data services. These services include inbound customer support, outbound telesales, technical support, claims processing, and data engineering. They are tailored to enhance customer engagement and operational efficiency across various channels, ensuring robust support for client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Claims Processing
Billing & Invoicing
Data Entry & Data Processing
Risk & Fraud Analytics
Data Engineering & ETL
Machine-Learning Model Development
Industries Served
The company serves clients in gaming and entertainment, technology and SaaS, banking and financial services, insurance, healthcare and life sciences, retail and e-commerce, and telecommunications. It has experience supporting enterprises with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational excellence.
Unique Stregths
PeoplActive is known for its proactive defense solutions and strategic foresight in cybersecurity, offering clients a resilient approach to digital threats. Its methodology includes continuous monitoring and advanced tools, which help deliver consistent protection and operational reliability at scale.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a nearshore and offshore delivery model. It serves clients across various global markets, with teams working in flexible environments tailored to meet specific client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Technology & SaaS
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
PeoplActive
?
PeoplActive specializes in providing exceptional customer experience and contact center services. Their offerings include a diverse range of solutions such as inbound customer support, outbound telesales and retention, technical support at Tier 1 and 2 levels, email support, claims processing, billing and invoicing, as well as data entry and processing. Additionally, they excel in risk and fraud analytics, data engineering and ETL, and machine-learning model development, all designed to enhance operational efficiency and customer engagement.
What additional services does
PeoplActive
provide?
In addition to their primary offerings, PeoplActive provides a range of supplementary services that enhance their overall value proposition. These include back-office operations, sales and lead-generation services, as well as advanced AI and data services. This expanded portfolio allows them to support clients comprehensively, ensuring that all operational needs are met with expertise and efficiency.
When was
PeoplActive
founded?
PeoplActive was established in 2020, marking a fresh entry into the business process outsourcing landscape. As of 2024, the company has been in operation for approximately four years, during which it has developed a strong foothold in the industry by leveraging advanced tools and a proactive approach to customer service and cybersecurity.
What industry verticals does
PeoplActive
serve?
PeoplActive serves a variety of industries, focusing on key verticals such as Gaming & Entertainment, Technology & SaaS, Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Telecommunications & Media. This diverse industry expertise enables them to tailor their services to meet the specific needs of each sector.
What delivery model does
PeoplActive
offer?
PeoplActive employs both nearshore and offshore delivery models to cater to its clients. Nearshore refers to providing services from a nearby country, allowing for similar time zones and cultural alignment, while offshore involves operations in a more distant location to take advantage of cost efficiencies. This flexible approach allows PeoplActive to serve global clients effectively, ensuring they can adapt to various operational requirements.
How many employees and/or seats does
PeoplActive
have?
PeoplActive has a workforce comprising between 11 to 50 employees. This small to medium-sized team enables them to maintain a close-knit operational structure, fostering agility and personalized service for their clients while ensuring effective communication and collaboration.
Can
PeoplActive
be considered a good service provider for startups?
Can
PeoplActive
be considered a good service provider for SMBs?
Can
PeoplActive
be considered a good service provider for enterprises?
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