Pelicans
Customer Experience and Contact Center
The New Orleans Pelicans are a professional basketball team that provides entertainment through NBA games and fan engagement for sports enthusiasts, known for their local identity and commitment to cultivating young talent.
Size
over-10K
Private
over-1b
Mission
About
The New Orleans Pelicans offer entertainment through NBA games along with fan engagement activities for clients in the sports and entertainment verticals. The company operates using an onshore model and supports local fans in New Orleans.
It is recognized for its strong local identity, with a branding that reflects regional pride and a focus on developing young talent within the team.
Services
The New Orleans Pelicans provide entertainment through NBA games supported by fan engagement activities and a direct-to-consumer streaming service called Pelicans+. These services cover live sports events and digital content, tailored to enhance the fan experience and engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Disaster Recovery & Backup
Industries Served
The company serves clients in sports and entertainment. It has experience supporting local fans and communities with services aligned to the unique requirements of basketball enthusiasts and event attendees.
Unique Stregths
The New Orleans Pelicans are known for their strong local identity, offering fans a connection to their heritage through branding that symbolizes regional pride. Their approach includes a commitment to cultivating young talent, which helps build a competitive and engaging team culture.
Delivery Footprint
Headquartered in New Orleans, Louisiana, the company operates using an onshore delivery model. It serves clients across the local community, with teams working in on-site environments at the Smoothie King Center during home games.
Certifications
No items found.
Verticals
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Pelicans
?
Pelicans specializes in enhancing customer experience through its primary service of Customer Experience and Contact Center solutions. Their offerings encompass a range of sub-services, including Inbound Customer Support, Outbound Telesales & Retention, and Technical Support at both Tier 1 and 2 levels. Additionally, they provide Disaster Recovery and Backup services, ensuring a comprehensive approach to meeting their clients' needs.
What additional services does
Pelicans
provide?
When was
Pelicans
founded?
Pelicans was established in 2007, marking their entry into the market as a prominent player in the customer experience sector. As of 2024, the company has been in operation for 17 years, during which time it has grown significantly and established a strong presence in its industry.
What industry verticals does
Pelicans
serve?
Pelicans operates primarily within the Gaming & Entertainment sectors. Their focus on these verticals allows them to cater specifically to clients and customers who are passionate about sports and entertainment, ensuring that their services are aligned with the unique preferences and expectations of this audience.
What delivery model does
Pelicans
offer?
Pelicans employs both onshore and offshore delivery models to serve its clients. An onshore model typically means that services are provided from within the country, allowing for closer cultural alignment and easier communication. Offshore delivery, on the other hand, involves providing services from outside the client's country, which can offer cost efficiencies. This flexible delivery approach helps Pelicans cater to the diverse needs of their clients.
How many employees and/or seats does
Pelicans
have?
Pelicans boasts a workforce of over 10,000 employees, indicating a robust and expansive team dedicated to delivering high-quality services. This considerable size not only illustrates the company's capability to handle large-scale operations but also emphasizes its commitment to providing tailored customer support.
Can
Pelicans
be considered a good service provider for startups?
While Pelicans has a significant workforce and a range of services, their scale and offerings may not be ideally suited for startups. Startups often require more personalized attention and flexible pricing structures, which may be challenging for a larger organization like Pelicans to provide. However, their experience in customer engagement could be beneficial if a startup is looking to enhance its customer support capabilities as it scales.
Can
Pelicans
be considered a good service provider for SMBs?
Pelicans presents a viable option for small and medium-sized businesses, particularly due to its diverse service portfolio and scalability. The company's ability to provide solutions ranging from customer support to technical assistance allows SMBs to leverage professional services that can support their growth. Additionally, the flexibility in their delivery models can accommodate the varying needs of businesses at different stages of development.
Can
Pelicans
be considered a good service provider for enterprises?
Pelicans is well-positioned to serve enterprises and large companies due to its extensive experience and significant employee base. The company’s capacity to deliver sophisticated customer experience solutions and its expertise in the Gaming & Entertainment verticals make it a reliable partner for larger organizations. Their ability to provide both onshore and offshore services further enhances their appeal to enterprises looking for comprehensive support across multiple locations.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.