Peak Support
Customer Experience and Contact Center
Peak Support is a business process outsourcing company that provides customer experience and contact center services for technology and SaaS, known for its people-first culture and award-winning service.
Size
1K-5K
Private
Mission
To build the strongest service organization by prioritizing people, culture, and client success.
About
Peak Support offers customer experience and contact center services along with back-office operations for clients in technology and SaaS. The company operates using an offshore and nearshore model and supports global clients.
It is recognized for its exceptional employee experience, with a strong commitment to client success and a focus on building a robust service organization.
Services
Peak Support provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, and customer analytics. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Customer & Marketing Analytics
Sales Enablement Content
Lead Research & List Building
Industries Served
The company serves clients in technology and SaaS, as well as other sectors such as ecommerce and healthcare. It has experience supporting high-growth companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Peak Support is known for its people-first culture and exceptional employee satisfaction, offering clients dedicated teams that act as extensions of their in-house operations. Its approach includes a commitment to training and aligning with clients' missions, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Cambridge, Massachusetts, the company operates using an offshore and nearshore delivery model. It serves clients across the globe, with teams working in diverse locations such as the Philippines, India, Colombia, and Eastern Europe, adapting to client needs for remote or hybrid environments.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Peak Support
?
Peak Support specializes in delivering comprehensive customer experience and contact center services. Their offerings encompass a range of sub-services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, email support, customer and marketing analytics, sales enablement content, as well as lead research and list building. This extensive service portfolio is designed to enhance client engagement and operational efficiency across various channels.
What additional services does
Peak Support
provide?
When was
Peak Support
founded?
Established in 2015, Peak Support has been in operation for approximately 9 years. Since its inception, the company has focused on building a robust service organization that prioritizes people, culture, and client success.
What industry verticals does
Peak Support
serve?
Peak Support serves a diverse array of industries, notably focusing on Technology & SaaS and Telecommunications & Media. Their expertise also extends to other sectors such as e-commerce and healthcare, making them a versatile partner for companies navigating growth in these fields.
What delivery model does
Peak Support
offer?
Peak Support employs a combination of offshore and nearshore delivery models to meet client needs effectively. Offshore delivery involves providing services from a distant location, often in countries with lower operational costs, while nearshore solutions offer similar benefits but with closer geographic proximity. This model enables Peak Support to tap into global talent pools, ensuring flexible and scalable service delivery tailored to the specific requirements of their clients.
How many employees and/or seats does
Peak Support
have?
Peak Support boasts a workforce ranging from 1,000 to 5,000 employees. This sizable team enables the company to manage various client demands efficiently, ensuring they can provide dedicated support and service at scale.
Can
Peak Support
be considered a good service provider for startups?
Peak Support can be an advantageous service provider for startups, particularly those in the technology and SaaS sectors. Their wide range of customer support services is ideal for emerging companies looking to establish a strong customer engagement strategy without the overhead of building an in-house team. The flexibility of their offshore and nearshore delivery model allows startups to scale services as they grow, making it a practical choice for businesses in their early stages.
Can
Peak Support
be considered a good service provider for SMBs?
For small and medium businesses, Peak Support presents a valuable partnership opportunity. Their comprehensive service offerings and commitment to customer success help SMBs enhance their operational efficiency and customer engagement. The company's ability to adapt and scale services based on client needs ensures that small to medium enterprises receive the support necessary to thrive in competitive markets.
Can
Peak Support
be considered a good service provider for enterprises?
Peak Support is well-equipped to serve enterprises and large companies, thanks to its sizable workforce and established reputation. The company has received accolades such as the Best Outsourcing Provider by ICMI Awards in 2022, underscoring its reliability and quality of service. With a robust delivery model that includes both offshore and nearshore options, Peak Support can cater to the complex needs of large organizations, ensuring consistent service delivery and alignment with their strategic goals.
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