Peak Support specializes in delivering exceptional customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, data entry and processing, as well as outbound sales development through cold calling, appointment setting, campaign management, and sales enablement content. This diverse portfolio is tailored to meet the specific needs of businesses seeking to enhance customer engagement and operational efficiency.

In addition to their core customer experience and contact center services, Peak Support also provides back-office operations, sales and lead-generation services, and marketing operations. This extended service portfolio enables them to assist clients comprehensively, addressing various business needs beyond customer interaction.

Peak Support was established in 2015, marking nearly a decade of experience in the business process outsourcing industry as of 2024. Since its inception, the company has grown significantly, building a reputation for quality customer service and a commitment to employee satisfaction.

Peak Support serves a variety of industries, focusing primarily on sectors such as Retail & e-Commerce and Technology & SaaS. Their expertise in these verticals allows them to cater to the unique needs of clients in rapidly evolving markets, ensuring effective service delivery tailored to industry specifics.

The company utilizes both offshore and onshore delivery models to meet client needs. An offshore model involves providing services from locations outside the client’s home country, which allows for cost-effective operations and access to a diverse talent pool. Onshore delivery, on the other hand, means services are provided within the same country as the client, promoting closer collaboration and communication. This dual approach enables Peak Support to offer flexible solutions that can adapt to different client requirements.

Peak Support employs between 1,000 and 5,000 individuals, indicating a robust workforce capable of handling significant volumes of customer interactions and operational tasks. This sizable employee base allows the company to offer scalable solutions and maintain high standards of service delivery.

For small and medium businesses, Peak Support presents a strong option due to their scalable service offerings and experience across various industries. Their ability to provide both customer support and back-office operations means SMBs can streamline processes and enhance customer engagement without overextending their internal resources. This flexibility allows SMBs to grow confidently, knowing they have a reliable partner in Peak Support.

Peak Support is well-equipped to serve enterprises and large companies, offering a comprehensive suite of services that can manage high-volume demands effectively. Their offshore delivery model, combined with a strong focus on employee training and analytics, ensures consistent service quality. Large organizations can rely on Peak Support for a sophisticated approach to customer experience and operational efficiency, making them a suitable provider for complex business needs.