Peak Outsourcing specializes in back-office operations, providing a range of services designed to enhance operational efficiency and customer satisfaction. Their offerings include order management and fulfillment, billing and invoicing, technical support at both Tier 1 and Tier 2 levels, claims processing, document indexing and digitization, data entry and data processing, performance management, SLA reporting, and various financial services such as accounts payable and receivable. This comprehensive suite of services allows them to support diverse business needs effectively.

In addition to their core back-office operations, Peak Outsourcing offers a variety of other services including customer experience and contact center solutions, finance and accounting services, as well as IT infrastructure and managed services. This expanded portfolio enables them to cater to a broader range of business needs, ensuring comprehensive support for their clients.

Peak Outsourcing was established in 2011, marking over a decade of experience in the business process outsourcing sector as of 2024. Since its inception, the company has grown significantly, developing tailored solutions that cater to the evolving needs of its clients across various industries.

Peak Outsourcing serves a wide array of industries, including Retail & e-Commerce, Healthcare & Life Sciences, Banking & Financial Services, Travel, Hospitality & Leisure, Energy & Utilities, Technology & SaaS, Telecommunications & Media, Non-Profit & NGOs, Gaming & Entertainment, Logistics, Transport & Supply-Chain, and Insurance. This diverse industry focus allows them to adapt their services to meet specific operational requirements across different sectors.

The delivery model employed by Peak Outsourcing is hybrid, utilizing a multi-shore mix that combines both onshore and offshore resources. This approach allows them to optimize service delivery by leveraging talent from different geographic locations, enhancing flexibility and responsiveness to client needs. By operating in both remote and on-site environments, they ensure that they can meet the demands of their clients effectively, regardless of their location.

Peak Outsourcing has a workforce ranging from 201 to 500 employees, which positions them well to manage a variety of client needs while maintaining a personalized service approach. This size allows for agility in operations and the ability to scale services as required by their clients.

Small and medium businesses may find Peak Outsourcing to be a valuable partner due to their ability to provide customized solutions that grow alongside their clients. The company's diverse service offerings and commitment to client success make it an excellent choice for SMBs looking to enhance operational efficiency without the need for extensive in-house resources.