Pcs Proactive Contact Support specializes in providing managed IT services, focusing primarily on IT infrastructure and support solutions. Their offerings include a comprehensive range of sub-services such as technical support at Tier 1 and Tier 2 levels, service desk and IT support, cloud migration and management, cybersecurity operations, disaster recovery and backup, data-center operations, network monitoring and management, and database administration. This diverse portfolio enables them to cater to the specific needs of their clients effectively.

Pcs Proactive Contact Support was established in the year 2000, marking over 23 years in the industry. Since its inception, the company has built a reputation for delivering tailored IT solutions that meet the evolving needs of clients across various sectors.

Pcs Proactive Contact Support serves a diverse array of industries, including Education & EdTech, Healthcare & Life Sciences, Insurance, Banking & Financial Services, as well as Travel, Hospitality & Leisure. This broad focus allows the company to tailor its services to meet the unique requirements of each sector effectively.

The company utilizes an onshore delivery model, which means that their services are provided from within the same country as their clients, promoting closer collaboration and communication. This approach often leads to higher quality service, as onshore teams can work directly with clients to understand and address their needs more effectively.

Pcs Proactive Contact Support employs between 201 and 500 individuals, positioning itself as a medium-sized company. This workforce size allows them to maintain a balance between personalized service and the capacity to handle larger projects and clients.

Pcs Proactive Contact Support is well-suited to serve small and medium businesses, particularly due to its scalable service offerings and experience across various sectors. Their ability to deliver tailored IT solutions allows SMBs to leverage technology effectively, helping them to grow and adapt in a competitive landscape. The company's commitment to understanding client needs ensures that they can provide flexible support tailored to the specific challenges faced by smaller organizations.

Pcs Proactive Contact Support is a strong contender for enterprises and large companies, thanks to its robust service portfolio and industry certifications such as ISO 9001, ISO 27001, and PCI DSS. These credentials reflect a commitment to quality and security that is essential for larger organizations. Moreover, their onshore delivery model enhances reliability and facilitates effective communication, making them a trusted partner for enterprises seeking sophisticated IT solutions.