Pcs Call Center
Customer Experience and Contact Center
Professional Credential Services, Inc. (PCS) is a trusted provider that offers customer experience and contact center solutions for healthcare professionals and nonprofit organizations, known for its credentialing expertise and reliable service.
Size
11-50
Private
1m-10m
Mission
About
Professional Credential Services, Inc. (PCS) offers customer experience and contact center solutions along with exam registration support and social media customer care for clients in healthcare and nonprofit sectors. The company operates using an onshore delivery model and supports U.S.-based organizations.
It is recognized for its professionalism and accuracy in processing applications, with a dedicated team available during standard business hours to ensure timely communication and support.
Services
Professional Credential Services, Inc. (PCS) provides customer experience and contact center solutions supported by exam registration support and social media customer care. These services include inbound customer support, outbound telesales, live chat support, and appointment setting. Each solution is tailored to support the credentialing needs of healthcare professionals and nonprofit organizations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Campaign Management
Market & Competitive Intelligence
Business & Financial Research
Data Collection & Survey Programming
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in healthcare and nonprofit sectors. It has experience supporting various organizations with services aligned to industry-specific requirements, ensuring compliance with state board and regulatory standards.
Unique Stregths
PCS is known for its credentialing expertise and reliable service, offering clients a strong reputation for accuracy and responsiveness. Its approach includes trained associates and coordinators who handle complex inquiries, ensuring consistent and professional support.
Delivery Footprint
Headquartered in Nashville, Tennessee, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in on-site environments to meet client needs effectively.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Government & Public Sector
Clients
No items found.
What's the main service provided by
Pcs Call Center
?
Pcs Call Center specializes in providing exceptional customer experience and contact center solutions. Their main offerings encompass inbound customer support, outbound telesales, retention services, and social media customer care. Additionally, they provide live chat and messaging support, email support, campaign management, and market intelligence services. Their comprehensive suite of services is designed to meet the diverse needs of clients, particularly in the healthcare and nonprofit sectors.
What additional services does
Pcs Call Center
provide?
When was
Pcs Call Center
founded?
Pcs Call Center was established in 1998, marking over 25 years of experience in the industry. Since its inception, the company has focused on delivering high-quality customer support solutions, evolving its services to meet the changing demands of clients and the market.
What industry verticals does
Pcs Call Center
serve?
Pcs Call Center primarily serves the Non-Profit & NGOs and Government & Public Sector industries. Their expertise in these verticals enables them to tailor their services to meet the specific needs and regulatory requirements of organizations within these sectors.
What delivery model does
Pcs Call Center
offer?
Pcs Call Center employs an onshore delivery model, meaning their services are provided from within the United States. This approach allows them to maintain high levels of communication and support while ensuring compliance with local standards. They also offer work-from-home and virtual options, providing flexibility in how services are delivered to clients.
How many employees and/or seats does
Pcs Call Center
have?
The company has a workforce size ranging between 11 to 50 employees. This small to medium-sized team allows for a personalized approach in service delivery while maintaining a strong focus on professionalism and accuracy in their operations.
Can
Pcs Call Center
be considered a good service provider for startups?
Pcs Call Center can be a suitable service provider for startups, particularly those in the healthcare and nonprofit sectors. Their experience in delivering tailored customer support solutions can help new businesses establish a strong customer service foundation. However, startups should consider their specific needs and whether the company's focus aligns with their business model.
Can
Pcs Call Center
be considered a good service provider for SMBs?
Pcs Call Center is well-positioned to support small and medium businesses with its extensive service portfolio and personalized approach. Their ability to provide various customer support solutions, such as inbound support and appointment setting, allows SMBs to enhance their customer engagement without the burden of extensive in-house resources. The company's size also enables them to be flexible and responsive to the changing needs of growing businesses.
Can
Pcs Call Center
be considered a good service provider for enterprises?
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