PCMSI
Customer Experience and Contact Center
Professional Communications Messaging Service, Inc. (PCMSI) is a family-owned BPO company that provides customer experience and contact center solutions for healthcare, real estate, logistics, and manufacturing industries, known for its 24/7 service and customizable offerings.
Size
501-1K
Private
Mission
To reinforce a reputation of reliability and excellence in client service through client success.
About
Professional Communications Messaging Service, Inc. (PCMSI) offers customer experience and contact center solutions along with answering services and appointment scheduling for clients in healthcare, real estate, logistics, and manufacturing. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its extensive experience and commitment to customer satisfaction, with a dedicated team available around the clock to meet evolving client needs.
Services
Professional Communications Messaging Service, Inc. (PCMSI) provides customer experience and contact center solutions supported by answering services and appointment scheduling. These services include inbound customer support, outbound telesales and retention, and technical support, tailored to support business communication and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Appointment Setting
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in healthcare, real estate, logistics, and manufacturing. It has experience supporting diverse sectors with services aligned to industry-specific requirements, ensuring compliance and effective communication.
Unique Stregths
PCMSI is known for its 24/7 service availability and customizable call protocols, offering clients the flexibility to adapt services as their needs change. Its approach includes the use of advanced technology and a dedicated management team, which help deliver consistent and reliable service.
Delivery Footprint
Headquartered in Erie, Pennsylvania, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a dedicated environment to ensure high-quality customer interactions.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Manufacturing & Industrial
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
PCMSI
?
PCMSI specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass a range of services designed to enhance client communications and operational efficiency. This includes inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, order management and fulfillment, appointment setting, quality assurance and monitoring, as well as Voice-of-Customer (VOC) analytics. These services are tailored to meet the varied needs of clients, ensuring a comprehensive approach to customer engagement.
What additional services does
PCMSI
provide?
When was
PCMSI
founded?
Established in 1994, PCMSI has been providing outstanding customer service solutions for nearly 30 years. Since its inception, the company has grown and adapted to the evolving demands of the industry, solidifying its reputation as a reliable partner for businesses seeking to enhance their customer interactions.
What industry verticals does
PCMSI
serve?
PCMSI serves a diverse array of sectors, including Healthcare & Life Sciences, Real Estate & Property Management, Logistics, Transport & Supply-Chain, and Manufacturing & Industrial. This broad industry focus allows them to cater to specific requirements and ensure compliance, making them a versatile choice for clients across different fields.
What delivery model does
PCMSI
offer?
PCMSI operates using an onshore delivery model, which means that their services are provided from within the United States. This approach allows for closer management of operations and enhanced communication with clients, as all interactions are handled domestically. Onshore delivery supports high-quality service and ensures compliance with regulations pertinent to the U.S. market.
How many employees and/or seats does
PCMSI
have?
PCMSI employs between 501 and 1,000 individuals, reflecting a robust workforce that is well-equipped to handle the demands of their varied service offerings. This size enables the company to maintain a high level of service quality and responsiveness, essential for meeting client expectations effectively.
Can
PCMSI
be considered a good service provider for startups?
PCMSI can be a viable service provider for startups, particularly those in the healthcare, real estate, logistics, and manufacturing sectors. With a range of customizable services and a commitment to client success, startups can benefit from PCMSI's expertise in customer engagement. However, startups should consider their specific needs and budget, as the tailored services offered may require a level of investment that aligns with their growth stages.
Can
PCMSI
be considered a good service provider for SMBs?
PCMSI is well-suited to support small and medium businesses (SMBs) looking for scalable customer service solutions. Their extensive service portfolio, which includes both inbound and outbound support, allows SMBs to adapt their customer engagement strategies as they grow. The company’s experience across various industries ensures that they can provide the flexibility and reliability that SMBs need to thrive in competitive markets.
Can
PCMSI
be considered a good service provider for enterprises?
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