PCITS
Customer Experience and Contact Center
PCITS is a specialized provider that provides customer experience and contact center solutions for various industries, known for its deep customer analytics and proven track record.
Size
501-1K
Private
Mission
To empower businesses with the tools and expertise needed to enhance customer engagement and drive sales growth.
About
PCITS offers customer experience and contact center solutions along with sales and lead-generation services for clients across multiple sectors. The company operates using a hybrid delivery model and supports businesses in Singapore and India.
It is recognized for its data-driven insights, with over a decade of experience in enhancing customer engagement and driving sales growth.
Services
PCITS provides customer experience and contact center solutions, supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales & retention, appointment setting, and cloud migration & management. These services cover various channels and are tailored to support client needs in enhancing customer engagement and accelerating revenue generation.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Appointment Setting
Cloud Migration & Management
Industries Served
The company serves clients in various sectors, leveraging its expertise in customer engagement and cloud transformation. It has experience supporting businesses that require effective lead generation and customer support solutions, aligning its services with industry-specific requirements.
Unique Stregths
PCITS is known for its deep customer analytics, offering clients data-driven insights that optimize customer interactions. Its approach includes integrating advanced technology and analytics into service delivery, ensuring that clients maximize the value of every customer interaction.
Delivery Footprint
Headquartered in Singapore, the company operates using a hybrid delivery model. It serves clients across Singapore and India, with teams working in remote and on-site environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
PCITS
?
PCITS specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales, retention strategies, appointment setting, and cloud migration and management. These services are designed to enhance client engagement and drive revenue growth across various communication channels.
What additional services does
PCITS
provide?
In addition to its primary customer experience and contact center services, PCITS offers a suite of other capabilities including sales and lead-generation services, as well as IT infrastructure and managed services. This extended portfolio allows the company to provide holistic support to businesses looking to enhance their operational efficiency and market reach.
When was
PCITS
founded?
PCITS was established in 2010 and has been operational for over 13 years. Since its inception, the company has been dedicated to providing innovative customer engagement solutions, establishing a strong foothold in the BPO sector.
What industry verticals does
PCITS
serve?
What delivery model does
PCITS
offer?
PCITS employs a versatile delivery model that encompasses onshore, nearshore, offshore, and hybrid solutions. Onshore services are provided within the same country as the client, while nearshore services come from neighboring countries. Offshore services are delivered from distant locations, allowing for cost-effective operations. The hybrid approach combines elements of these models to tailor solutions that best meet the specific needs of their clients.
How many employees and/or seats does
PCITS
have?
PCITS boasts a workforce ranging between 501 to 1,000 employees. This substantial team size enables the company to efficiently handle diverse client requirements and scale operations as necessary.
Can
PCITS
be considered a good service provider for startups?
PCITS can be a valuable service provider for startups. With its expertise in customer engagement and lead generation, the company can support new businesses in establishing a strong customer base. The flexibility of their hybrid delivery model allows startups to scale services as they grow, catering to their evolving needs while maintaining cost efficiency.
Can
PCITS
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can greatly benefit from partnering with PCITS. The company's extensive service offerings and ability to adapt its solutions position it well to support SMBs as they seek to enhance their customer interactions and drive growth. PCITS's experience in various sectors ensures that it can provide tailored services that align with the unique challenges faced by SMBs.
Can
PCITS
be considered a good service provider for enterprises?
PCITS is well-equipped to serve enterprises and large companies, thanks to its substantial workforce and sophisticated service offerings. The company’s hybrid delivery model enhances its ability to manage complex projects and deliver consistent results across multiple locations. Enterprises looking for a reliable partner to optimize customer engagement and drive sales growth will find PCITS to be a capable ally.
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