Pc Helpline Computer Support Inc
IT Infrastructure and Managed Services
Hewlett-Packard (HP) is a pioneering technology company that provides IT infrastructure and managed services for the technology and SaaS sectors, known for its commitment to innovation and employee welfare.
Size
over-10K
Public
over-1b
Mission
About
Hewlett-Packard (HP) offers IT infrastructure and managed services along with technical support and inbound customer support for clients in the technology and SaaS sectors. The company operates using a hybrid delivery model and supports a global clientele.
It is recognized for its extensive history of innovation, with a strong focus on employee welfare and collaborative work culture that enhances service delivery.
Services
Hewlett-Packard (HP) provides IT infrastructure and managed services supported by technical support and inbound customer support. These services cover various channels, including remote and onsite assistance, and are tailored to support clients' technology needs and business functions.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in the technology and SaaS sectors. It has experience supporting both consumer and enterprise clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Hewlett-Packard (HP) is known for its pioneering role in technological advancements, offering clients a legacy of innovation and reliability. Its approach includes a hybrid support model that combines onshore and offshore resources, ensuring 24/7 availability and rapid response times.
Delivery Footprint
Headquartered in Palo Alto, California, the company operates using a hybrid delivery model. It serves clients across multiple geographies, with teams working in both remote and onsite environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Pc Helpline Computer Support Inc
?
Pc Helpline Computer Support Inc specializes in IT infrastructure and managed services, focusing primarily on delivering technical support and inbound customer assistance. Their offerings extend across several tiers of technical support, including Tier 1 and Tier 2 services. Additionally, they provide outbound telesales and retention services, ensuring comprehensive support tailored to their clients' needs.
What additional services does
Pc Helpline Computer Support Inc
provide?
In addition to its core offerings, Pc Helpline Computer Support Inc provides a range of services that enhance the overall customer experience. This includes a dedicated customer experience and contact center, which further supports their commitment to delivering exceptional service beyond just IT infrastructure and managed services.
When was
Pc Helpline Computer Support Inc
founded?
Pc Helpline Computer Support Inc was established in 2001, marking over 23 years in the industry as of 2024. Since its inception, the company has developed a strong reputation for delivering innovative IT solutions and customer support services, evolving alongside the technological landscape.
What industry verticals does
Pc Helpline Computer Support Inc
serve?
Pc Helpline Computer Support Inc serves clients primarily in the Technology & SaaS sectors. This focus allows the company to tailor its services to meet the specific needs of businesses operating within these dynamic and rapidly evolving industries.
What delivery model does
Pc Helpline Computer Support Inc
offer?
Pc Helpline Computer Support Inc utilizes a hybrid delivery model, which combines onshore, offshore, and nearshore resources to provide services. Onshore delivery refers to providing services from within the same country as the client, while offshore delivery involves utilizing teams from other countries to manage support functions. This flexible approach ensures that clients benefit from around-the-clock assistance and rapid response times, adapting to their unique operational requirements.
How many employees and/or seats does
Pc Helpline Computer Support Inc
have?
Pc Helpline Computer Support Inc boasts a workforce of over 10,000 employees. This substantial size enables the company to efficiently manage a high volume of customer interactions and support requests, ensuring they meet the demands of their diverse client base.
Can
Pc Helpline Computer Support Inc
be considered a good service provider for startups?
For startups, Pc Helpline Computer Support Inc can be a valuable service provider, particularly for those in the technology and SaaS sectors. Their extensive range of services, combined with a hybrid delivery model, allows startups to access quality support without the overhead of building extensive internal teams. However, startups should consider their specific needs and whether the scale of services offered aligns with their initial growth phases.
Can
Pc Helpline Computer Support Inc
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) may find Pc Helpline Computer Support Inc to be a suitable partner, thanks to their scalable service offerings and robust support framework. The company’s experience in managing diverse client needs positions it well to assist SMBs in navigating technological challenges while supporting their growth objectives effectively.
Can
Pc Helpline Computer Support Inc
be considered a good service provider for enterprises?
Pc Helpline Computer Support Inc is well-equipped to serve enterprise-level clients, given its substantial workforce and extensive experience in the technology sector. Their hybrid delivery model ensures reliability and flexibility, which are crucial for large organizations that require consistent support across multiple locations. Moreover, their recognition through various awards underscores their commitment to quality and innovation, making them a dependable choice for enterprises seeking sophisticated IT solutions.
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