PATLive
Customer Experience and Contact Center
PATLive is a leading provider of live answering services that provides customer experience and contact center solutions for various industries, known for its 24-hour support and professional receptionists.
Size
201-500
Private
Mission
To prioritize customer care and satisfaction by delivering value, friendliness, and trustworthiness.
About
PATLive offers customer experience and contact center solutions along with live answering and message taking services for clients in legal, real estate, and general business sectors. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its quick response times, with 90% of calls answered within 20 seconds, ensuring reliable service for clients.
Services
PATLive provides customer experience and contact center solutions supported by live answering and message taking services. These services cover inbound call handling, appointment scheduling, and lead collection, tailored to support businesses' communication needs.
Capabilities
Inbound Customer Support
Appointment Setting
Lead Research & List Building
Order Management & Fulfilment
Industries Served
The company serves clients in legal, real estate, and general business sectors. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring a professional touch in all interactions.
Unique Stregths
PATLive is known for its commitment to customer care and satisfaction, offering clients quick response times and 24-hour support. Its approach includes a well-trained team of receptionists and advanced technology for efficient call management, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Tallahassee, Florida, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a remote environment to meet diverse client needs.
Certifications
No items found.
Verticals
Real Estate & Property Management
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
PATLive
?
PATLive specializes in customer experience and contact center solutions, focusing on enhancing client interactions through live answering and message taking services. Their offerings include inbound customer support, appointment setting, lead research and list building, as well as order management and fulfillment, all designed to meet the diverse communication needs of businesses across various sectors.
What additional services does
PATLive
provide?
When was
PATLive
founded?
Established in 1990, PATLive has been in operation for over 33 years. This extensive experience has allowed the company to develop a deep understanding of customer care and satisfaction, positioning them as a reliable partner in the customer service industry.
What industry verticals does
PATLive
serve?
PATLive serves a variety of industries, specifically focusing on Real Estate & Property Management and Non-Profit & NGOs. This targeted approach enables them to tailor their services to the unique needs of each sector, ensuring professional and effective communication.
What delivery model does
PATLive
offer?
PATLive offers an onshore delivery model, meaning that their services are provided from within the United States. This approach allows them to maintain high-quality standards and ensures that their clients receive timely support from teams familiar with the U.S. market and customer expectations.
How many employees and/or seats does
PATLive
have?
PATLive has a workforce of between 201 and 500 employees. This size allows them to provide personalized service while maintaining the capacity to handle a significant volume of client interactions efficiently.
Can
PATLive
be considered a good service provider for startups?
PATLive can be a valuable service provider for startups, especially those looking to establish a strong customer service foundation without the burden of hiring a full in-house team. Their extensive experience in live answering and customer support can help startups manage initial customer inquiries effectively, allowing them to focus on growth and development.
Can
PATLive
be considered a good service provider for SMBs?
For small and medium businesses, PATLive offers a robust range of services that can scale with growth. Their commitment to customer care, quick response times, and flexible service options make them an excellent choice for SMBs looking to enhance their customer interactions and support without significant overhead.
Can
PATLive
be considered a good service provider for enterprises?
While PATLive is well-equipped to handle the needs of various businesses, including larger entities, their focus on personalized service may cater better to small and medium businesses. Larger enterprises might find more specialized solutions elsewhere that align with their scale and complexity. However, for companies requiring reliable customer service support, PATLive can still provide effective solutions.
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