Patient Calls
Customer Experience and Contact Center
PatientCalls is a specialized medical answering service that provides customer experience and contact center solutions for the healthcare and life sciences sectors, known for its HIPAA-compliant operations and dedicated focus on patient communication.
Size
1-10
Private
Mission
To deliver exceptional customer service that directly impacts patient care.
About
PatientCalls offers customer experience and contact center solutions along with medical answering and scheduling services for clients in the healthcare and life sciences sectors. The company operates using an onshore delivery model and supports medical providers across the United States.
It is recognized for its stringent HIPAA compliance, with proprietary technology designed to enhance patient communication and improve healthcare delivery.
Services
PatientCalls provides customer experience and contact center solutions supported by medical answering and scheduling services. These services include inbound customer support, appointment setting, and data entry, tailored to support healthcare providers in managing patient communications securely and efficiently.
Capabilities
Inbound Customer Support
Appointment Setting
Data Entry & Data Processing
Industries Served
The company serves clients in the healthcare and life sciences sectors. It has experience supporting medical offices, hospitals, and other healthcare entities with services aligned to industry-specific requirements and technology platforms, ensuring compliance with healthcare regulations.
Unique Stregths
PatientCalls is known for its commitment to HIPAA compliance, offering clients a secure and reliable solution for patient communication. Its approach includes highly trained agents who understand the critical nature of healthcare interactions, helping to deliver exceptional service and support.
Delivery Footprint
Headquartered in King of Prussia, Pennsylvania, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a secure environment to ensure the highest standards of patient data protection.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Patient Calls
?
Patient Calls specializes in delivering outstanding customer experience and contact center solutions, particularly tailored for the healthcare and life sciences sectors. Their offerings include inbound customer support, appointment setting, and data entry and processing services, ensuring that healthcare providers can manage patient communications effectively and securely.
What additional services does
Patient Calls
provide?
When was
Patient Calls
founded?
Patient Calls was established in 1998, which means the company has been in operation for over 25 years. This extensive experience highlights its commitment to providing quality service in the customer experience and contact center space, particularly within the healthcare industry.
What industry verticals does
Patient Calls
serve?
Patient Calls focuses its services specifically on the healthcare and life sciences verticals. This industry specialization allows them to understand and meet the unique needs of medical providers, ensuring compliance with regulations and enhancing patient care through effective communication.
What delivery model does
Patient Calls
offer?
Patient Calls utilizes both onshore and nearshore delivery models. The onshore model means that services are provided from within the United States, ensuring that communication is seamless and compliant with local regulations. Nearshore services, while not explicitly detailed, typically involve support from nearby regions, allowing for similar benefits in terms of cultural and time-zone alignment.
How many employees and/or seats does
Patient Calls
have?
Patient Calls operates with a small team, comprising between 1 to 10 employees. This size allows for a personalized approach to client engagement and service delivery, ensuring that each client receives focused attention tailored to their specific needs.
Can
Patient Calls
be considered a good service provider for startups?
While Patient Calls has a small workforce and specialized services, their experience in the healthcare sector could make them a suitable partner for startups in this industry. Their expertise in customer experience and compliance can help new healthcare providers establish essential communication channels with patients from the outset. However, startups should consider whether the scale of services offered aligns with their growth ambitions and operational demands.
Can
Patient Calls
be considered a good service provider for SMBs?
Patient Calls can be a valuable service provider for small and medium businesses, especially those operating in the healthcare and life sciences sectors. Their tailored customer support solutions enable SMBs to enhance patient engagement without the need for large-scale infrastructure. The company's commitment to HIPAA compliance and personalized service can provide SMBs with a competitive edge in delivering exceptional patient care.
Can
Patient Calls
be considered a good service provider for enterprises?
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