Partnerhero
Customer Experience and Contact Center
PartnerHero is a technology-enabled services company that provides customer experience and contact center solutions for technology and SaaS, known for its global presence and flexible engagement models.
Size
1K-5K
Private
50m-100m
Mission
To create economic opportunities in underserved communities and promote a human-centric approach to business.
About
PartnerHero offers customer experience and contact center solutions along with marketing operations for clients in technology, SaaS, gaming, and e-commerce. The company operates using an onshore, nearshore, and offshore delivery model and supports businesses of all sizes.
It is recognized for its commitment to quality and integrity, with a strong focus on creating economic opportunities in underserved communities and a human-centric approach to business.
Services
PartnerHero provides customer experience and contact center solutions, supported by marketing operations and specific offerings such as inbound customer support, content moderation, and technical support. These services cover various channels, including voice, email, and chat, and are tailored to support diverse client needs across different business functions.
Capabilities
Inbound Customer Support
Content Moderation
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Quality Assurance & Monitoring
Campaign Management
Social Media Management
CX Consulting & Journey Mapping
CRM Data Cleansing & Enrichment
Sales Enablement Content
Industries Served
The company serves clients in technology, SaaS, gaming, and e-commerce. It has experience supporting startups and large tech companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
PartnerHero is known for its global presence and flexible engagement models, offering clients a variety of delivery options to meet their unique requirements. Its approach includes a culture of trust and autonomy, ensuring that every team member feels valued and supported, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Boise, Idaho, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across multiple geographies, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Gaming & Entertainment
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Partnerhero
?
PartnerHero specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, content moderation, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide outbound telesales and retention services, quality assurance and monitoring, campaign management, social media management, CX consulting, journey mapping, and CRM data cleansing and enrichment, ensuring that they meet diverse client needs effectively.
What additional services does
Partnerhero
provide?
In addition to their primary focus on customer experience and contact center solutions, PartnerHero extends its capabilities into marketing operations. This includes a variety of services that support client engagement and operational efficiency, reinforcing their commitment to delivering comprehensive solutions.
When was
Partnerhero
founded?
PartnerHero was established in 2014, which means that as of 2024, the company has been operating for a decade. Since its inception, PartnerHero has focused on creating economic opportunities in underserved communities while offering exceptional customer service solutions.
What industry verticals does
Partnerhero
serve?
PartnerHero serves a variety of industries, specifically focusing on Technology & SaaS, Gaming & Entertainment, and Retail & e-Commerce. This diverse industry engagement allows them to tailor their services to meet the unique demands of each sector.
What delivery model does
Partnerhero
offer?
PartnerHero employs a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore delivery refers to providing services within the same country as the client, while nearshore involves services rendered in neighboring countries. Offshore delivery means that services are conducted from distant locations, often in other continents. This approach enables PartnerHero to cater to a wide range of client needs and preferences, ensuring accessibility and efficiency.
How many employees and/or seats does
Partnerhero
have?
PartnerHero has a workforce ranging from 1,000 to 5,000 employees. This substantial team size allows the company to manage diverse projects and provide robust support to its clients across various sectors.
Can
Partnerhero
be considered a good service provider for startups?
PartnerHero is well-positioned to support startups, particularly in the Technology & SaaS sector. Their experience with both emerging companies and established firms allows them to tailor their services to meet the unique challenges faced by startups. The flexibility in their delivery model ensures that startups can access the support they need while remaining cost-effective.
Can
Partnerhero
be considered a good service provider for SMBs?
For small and medium-sized businesses, PartnerHero offers a scalable solution that can adapt to evolving needs. Their extensive service portfolio and commitment to quality make them a strong choice for SMBs looking to enhance their customer experience without the overhead associated with larger providers. The company’s human-centric approach ensures that each client receives personalized attention, facilitating growth and development.
Can
Partnerhero
be considered a good service provider for enterprises?
PartnerHero is an excellent partner for enterprises and large companies seeking reliable and sophisticated customer service solutions. Their global presence, combined with a variety of delivery models, allows them to meet the complex demands of larger organizations. The commitment to quality and integrity in their services further enhances their appeal to enterprises looking for a dependable service provider.
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