Parallel Outsourcing
Customer Experience and Contact Center
Parallel Outsourcing is a specialized BPO firm that provides customer experience and contact center services for banking, healthcare, technology, education, and retail sectors, known for its multicultural leadership and tailored solutions.
Size
1-10
Private
Mission
To help businesses navigate the evolving outsourcing environment with specialized and adaptive solutions.
About
Parallel Outsourcing offers customer experience and contact center services along with finance and accounting and software engineering for clients in banking, healthcare, technology, education, and retail. The company operates using a nearshore model and supports businesses looking for customized outsourcing solutions.
It is recognized for its client-focused approach, with a multicultural leadership team that enhances its adaptability and responsiveness to client needs.
Services
Parallel Outsourcing provides customer experience and contact center services, supported by finance and accounting and software engineering. These services include inbound customer support, technical support, billing and invoicing, email support, and live chat, tailored to support various client needs across different business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Billing & Invoicing
Email Support
Live Chat & Messaging Support
Customer & Marketing Analytics
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, technology and SaaS, education and edtech, as well as retail and e-commerce. It has experience supporting diverse businesses with services aligned to industry-specific requirements.
Unique Stregths
Parallel Outsourcing is known for its independently owned structure and multicultural leadership, offering clients a versatile and responsive service. Its approach includes seamless integration with client operations, ensuring collaboration and tailored solutions that meet specific business goals.
Delivery Footprint
Headquartered in Pasig City, Philippines, the company operates using a nearshore delivery model. It serves clients across various regions, with teams working in a collaborative environment that adapts to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Education & EdTech
Retail & e-Commerce
Clients
OpenAI
Zendesk
ClickUp
Reddit
What's the main service provided by
Parallel Outsourcing
?
Parallel Outsourcing specializes in customer experience and contact center solutions, focusing on a range of services designed to enhance client interactions. Their offerings include inbound customer support, technical support across tiers one and two, billing and invoicing services, email support, and live chat assistance. This comprehensive suite of services is aimed at addressing various customer needs and improving overall satisfaction.
What additional services does
Parallel Outsourcing
provide?
In addition to their primary focus on customer experience and contact center services, Parallel Outsourcing also offers finance and accounting solutions, as well as software engineering and product development. This expanded service portfolio allows them to support clients with a wider range of business functions.
When was
Parallel Outsourcing
founded?
Parallel Outsourcing was established in 2021, making it a relatively new player in the outsourcing industry. With just a few years of operation, the company is already carving out a niche for itself by offering tailored solutions that meet the evolving demands of businesses.
What industry verticals does
Parallel Outsourcing
serve?
The company serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, Education & EdTech, and Retail & e-Commerce. This wide-ranging focus enables Parallel Outsourcing to cater to specific needs and requirements across multiple sectors.
What delivery model does
Parallel Outsourcing
offer?
Parallel Outsourcing utilizes a nearshore delivery model, which allows them to provide services efficiently while being geographically close to their clients. Nearshore outsourcing involves partnering with service providers in neighboring countries to facilitate easier communication and collaboration compared to offshore models. This approach helps in ensuring a seamless integration of services with client operations.
How many employees and/or seats does
Parallel Outsourcing
have?
Parallel Outsourcing has a small workforce, comprising between 1 to 10 employees. This size allows for a highly personalized and focused approach to client service, enabling the company to adapt quickly to specific client needs.
Can
Parallel Outsourcing
be considered a good service provider for startups?
Given its small size and diverse service offerings, Parallel Outsourcing can be an excellent partner for startups looking for customized outsourcing solutions. Their ability to provide tailored services in customer support, along with flexibility in operations, can help new businesses navigate their initial growth challenges effectively. The nearshore delivery model further enhances communication and collaboration, which is critical for startups.
Can
Parallel Outsourcing
be considered a good service provider for SMBs?
Parallel Outsourcing is well-suited to serve small and medium-sized businesses due to its adaptable service offerings and personalized approach. The company's small scale allows for scalable support, which can be crucial for SMBs looking to grow. Their expertise across various industries means they can offer flexible solutions that align with specific business needs, making them a reliable partner for SMBs seeking to enhance their operational capabilities.
Can
Parallel Outsourcing
be considered a good service provider for enterprises?
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