Paragon Outsourcing
Back-Office Operations
Paragon Outsourcing is an award-winning BPO firm that provides back-office operations for banking, financial services, technology, and manufacturing, known for its client-centric focus and transparent pricing.
Size
11-50
Private
Mission
To improve business processes through increased efficiency and profitability while supporting local communities with fair wages, education, and training.
About
Paragon Outsourcing offers back-office operations along with customer experience and contact center services, finance and accounting, and marketing operations for clients in banking, financial services, technology, and manufacturing. The company operates using an offshore model and supports a diverse range of clients globally.
It is recognized for its commitment to client satisfaction, with a focus on building long-term partnerships through clear communication and collaboration.
Services
Paragon Outsourcing provides back-office operations supported by customer experience and contact center services, finance and accounting, and marketing operations. These services include data entry and processing, technical support, web development, and campaign management, tailored to support clients' operational efficiency and business functions.
Capabilities
Data Entry & Data Processing
Technical Support (Tier 1/2)
Email Support
Web Development
Campaign Management
Content Creation & Localisation
SEO & Website Optimisation
Social Media Management
Financial Planning & Analysis (FP&A)
Tax Compliance & Filing
Industries Served
The company serves clients in banking, financial services, technology, and manufacturing. It has experience supporting startups and established businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Paragon Outsourcing is known for its client-centric focus and transparent pricing, offering clients a seamless offshore experience that feels local. Its approach includes regular check-ins and biweekly meetings, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Angeles City, Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Technology & SaaS
Manufacturing & Industrial
Retail & e-Commerce
Clients
Walt Disney
What's the main service provided by
Paragon Outsourcing
?
Paragon Outsourcing primarily specializes in back-office operations, offering a comprehensive suite of services designed to enhance operational efficiency. Their service portfolio includes data entry and processing, technical support at both Tier 1 and Tier 2 levels, email support, web development, and campaign management. Additionally, they provide content creation and localization, SEO and website optimization, social media management, financial planning and analysis, as well as tax compliance and filing, catering to a wide range of business needs.
What additional services does
Paragon Outsourcing
provide?
When was
Paragon Outsourcing
founded?
Paragon Outsourcing was established in 2017, marking it as a relatively young player in the business process outsourcing sector. As of 2024, the company has been operating for approximately seven years, during which it has developed a strong presence in the Philippines and beyond, focusing on delivering high-quality outsourcing solutions.
What industry verticals does
Paragon Outsourcing
serve?
Paragon Outsourcing serves a diverse array of industries, including Banking & Financial Services, Technology & SaaS, Manufacturing & Industrial, and Retail & e-Commerce. This broad industry focus allows them to tailor their services to meet the specific needs and challenges of each sector, providing specialized support to both startups and established enterprises.
What delivery model does
Paragon Outsourcing
offer?
Paragon Outsourcing adopts an offshore delivery model, which means that their services are provided from a location outside of the client's country, specifically from the Philippines. This approach allows them to leverage cost efficiencies while maintaining high service quality. The offshore model enables clients to access a skilled workforce that operates in a remote environment, ensuring flexibility and the ability to scale operations as needed.
How many employees and/or seats does
Paragon Outsourcing
have?
Paragon Outsourcing has a workforce that ranges from 11 to 50 employees, indicating that they are a small to medium-sized company. This size allows them to maintain a close-knit team, fostering strong collaboration and personalized service for their clients, while also being agile enough to adapt to changing business environments.
Can
Paragon Outsourcing
be considered a good service provider for startups?
Paragon Outsourcing is well-suited to serve startups due to its flexible service offerings and commitment to operational efficiency. With a focus on back-office operations and a range of support services, they can help emerging businesses streamline their processes and establish a strong foundation. Their experience in catering to diverse industries further enhances their ability to understand the unique challenges faced by startups, allowing them to provide tailored solutions.
Can
Paragon Outsourcing
be considered a good service provider for SMBs?
Paragon Outsourcing is an excellent partner for small and medium businesses looking to optimize their operations. Their scalable service portfolio and proactive approach to client engagement enable SMBs to grow without the overhead costs associated with in-house operations. With a focus on clear communication and collaboration, Paragon Outsourcing supports SMBs in achieving their operational goals efficiently and effectively.
Can
Paragon Outsourcing
be considered a good service provider for enterprises?
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