Paragon Outsourcing specializes in providing top-notch customer experience and contact center services. Their offerings encompass a wide range of support options, including inbound customer support and technical assistance at both Tier 1 and Tier 2 levels. Additionally, they excel in CX consulting and journey mapping, quality assurance, and monitoring. Their service suite extends to billing and invoicing, accounts payable and receivable, as well as automation and RPA enablement, ensuring they meet the diverse needs of their clients effectively.

In addition to their core offerings, Paragon Outsourcing provides a variety of supplementary services that enhance their capabilities. These include back-office operations and AI and data services, which further support clients in streamlining their operations and leveraging technology for better decision-making.

Paragon Outsourcing was established in 2016, which means the company has been in operation for about 8 years as of 2024. Since its inception, it has grown to become a notable player in the BPO sector, focusing on delivering exceptional customer experience and operational efficiency.

Paragon Outsourcing primarily serves clients in the Banking & Financial Services and Technology & SaaS industries. This focus allows them to tailor their services to meet the specific requirements and challenges faced by businesses within these sectors.

Paragon Outsourcing operates using an offshore delivery model, which means that their services are provided from a location outside of the client’s country. This approach allows them to leverage cost efficiencies while maintaining high standards of service. Their teams work remotely, fostering collaboration and responsiveness to meet client needs effectively.

Paragon Outsourcing has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team environment while being agile enough to adapt to the varying demands of their clients.

Small and medium businesses may find Paragon Outsourcing to be a suitable partner for their customer service and operational needs. The company's range of services, from inbound support to back-office operations, is designed to be scalable, enabling SMBs to grow without compromising service quality. Their team-oriented approach fosters strong collaboration, which can significantly benefit smaller enterprises looking to enhance their customer engagement strategies.

For enterprises and large companies, Paragon Outsourcing presents a reliable option due to its proven track record and award-winning contact center services. Their offshore model supports large-scale operations while ensuring cultural integration with the client’s in-house teams. The company's certifications and focus on quality assurance further enhance their credibility, making them a strong contender for large organizations seeking sophisticated outsourcing solutions.