Paradigm Quest
Back-Office Operations
Paradigm Quest Inc. is a specialized BPO provider that offers back-office operations for the mortgage lending industry in Canada, known for its exclusive focus on mortgage solutions.
Size
51-200
Private
10m-50m
Mission
To enhance the mortgage experience for clients, homeowners, and industry partners by providing cost-effective solutions and leading innovation through expert service and advanced technology.
About
Paradigm Quest Inc. offers back-office operations along with customer experience and contact center services for clients in the mortgage lending industry. The company operates using an onshore model and supports Canadian mortgage lenders.
It is recognized for its innovative technology and operational expertise, managing over $25 billion in residential mortgages and serving 17 mortgage brands across Canada.
Services
Paradigm Quest Inc. provides back-office operations supported by customer experience and contact center services. These services include inbound customer support, outbound telesales and retention, claims processing, order management and fulfillment, and technical support. Each solution is tailored to meet the unique needs of mortgage lenders and enhance the overall mortgage experience.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Order Management & Fulfilment
Technical Support (Tier 1/2)
Industries Served
The company serves clients in the mortgage lending industry in Canada. It has extensive experience supporting mortgage lenders with services aligned to industry-specific requirements and technology platforms that facilitate real-time processing and operational efficiency.
Unique Stregths
Paradigm Quest Inc. is known for its commitment to innovation and service excellence, offering clients advanced technology-driven solutions. Its approach includes a service-oriented team focused on exceeding lender expectations, ensuring flexibility and responsiveness to market changes.
Delivery Footprint
Headquartered in Toronto, ON, Canada, the company operates using an onshore delivery model. It serves clients across Canada, with teams dedicated to providing localized support tailored to the needs of the Canadian mortgage market.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Paradigm Quest
?
Paradigm Quest specializes in back-office operations, providing a comprehensive range of services tailored to the mortgage lending sector. Their offerings include inbound customer support, outbound telesales and retention, claims processing, order management and fulfillment, and technical support at both Tier 1 and Tier 2 levels. Each service is designed to meet the specific needs of mortgage lenders, enhancing the overall customer experience.
What additional services does
Paradigm Quest
provide?
In addition to their primary focus on back-office operations, Paradigm Quest also offers customer experience and contact center services. This expanded service portfolio allows them to provide a holistic approach to client support in the mortgage lending space, making them a versatile partner for their clients.
When was
Paradigm Quest
founded?
Paradigm Quest was established in 2004, which means the company has been in operation for approximately 20 years. Since its inception, it has focused on delivering innovative solutions and expert services to the mortgage lending industry in Canada.
What industry verticals does
Paradigm Quest
serve?
Paradigm Quest primarily serves the Banking & Financial Services sector, with a specific emphasis on the mortgage lending industry. Their deep expertise in this vertical allows them to provide tailored solutions that meet the unique challenges faced by mortgage lenders.
What delivery model does
Paradigm Quest
offer?
Paradigm Quest employs an onshore delivery model, which means that their services are provided from within Canada. This approach enables them to offer localized support and a better understanding of the Canadian mortgage market, ensuring that clients receive high-quality, responsive service.
How many employees and/or seats does
Paradigm Quest
have?
Paradigm Quest has a workforce that falls within the range of 51 to 200 employees. This size allows the company to maintain a dedicated team while also being agile enough to adapt to the specific needs of their clients in the mortgage industry.
Can
Paradigm Quest
be considered a good service provider for startups?
Can
Paradigm Quest
be considered a good service provider for SMBs?
Can
Paradigm Quest
be considered a good service provider for enterprises?
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