Pams Consultancy
Customer Experience and Contact Center
PAMS Global Solutions is a professional virtual assistant and BPO service provider that provides customer experience and contact center solutions for various industries, known for its flexible service packages and high customer satisfaction.
Size
11-50
Private
Mission
To handle essential but time-consuming business functions to support your success.
About
PAMS Global Solutions offers customer experience and contact center services along with sales and lead-generation services for clients in diverse sectors. The company operates using a work-from-home model and supports businesses looking to enhance efficiency and reduce operational costs.
It is recognized for its tailored service packages, with a dedicated team focused on helping clients scale by managing routine tasks, allowing them to concentrate on strategic growth initiatives.
Services
PAMS Global Solutions provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, social media customer care, and live chat support. These services cover various channels and are tailored to support businesses in managing their operations efficiently.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Campaign Management
Content Creation & Localisation
Social Media Management
Industries Served
The company serves clients in multiple sectors, including real estate and e-commerce. It has experience supporting startups and established enterprises with services aligned to their specific operational needs.
Unique Stregths
PAMS Global Solutions is known for its flexibility in service offerings, providing clients with the ability to choose the level of support that best suits their needs. Its approach includes a commitment to boosting productivity and cutting operational costs, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Ghaziabad, India, the company operates using a work-from-home delivery model. It serves clients across various regions, with teams working remotely to meet diverse client requirements.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Pams Consultancy
?
Pams Consultancy specializes in providing customer experience and contact center solutions. Their main offerings encompass a variety of services designed to enhance customer interactions, including inbound customer support and outbound telesales. Additionally, they provide social media customer care, live chat and messaging support, email support, campaign management, content creation and localization, as well as social media management, all aimed at improving client engagement and satisfaction.
What additional services does
Pams Consultancy
provide?
In addition to their core customer experience and contact center offerings, Pams Consultancy extends its capabilities into finance and accounting as well as marketing operations. This expanded portfolio enables the company to support a wider range of business functions, ensuring comprehensive solutions that address various operational challenges for their clients.
When was
Pams Consultancy
founded?
Pams Consultancy was established in 2014, marking nearly a decade of experience in the business process outsourcing sector. Since its founding, the company has developed a robust portfolio of services, positioning itself as a trusted partner for businesses seeking to optimize their operational efficiency.
What industry verticals does
Pams Consultancy
serve?
What delivery model does
Pams Consultancy
offer?
Pams Consultancy employs a work-from-home delivery model, which allows their teams to operate remotely. This approach supports flexibility and scalability, catering to diverse client needs without the constraints of a physical office. By leveraging this virtual setup, Pams Consultancy can efficiently manage projects while ensuring high-quality service delivery across various geographical locations.
How many employees and/or seats does
Pams Consultancy
have?
Pams Consultancy has a workforce comprising between 11 to 50 employees. This size allows the company to maintain a close-knit team capable of delivering personalized service and adaptability to client demands, while still being large enough to handle a variety of customer support and operational tasks efficiently.
Can
Pams Consultancy
be considered a good service provider for startups?
Pams Consultancy presents a strong service option for startups due to its flexible service offerings and tailored support. With a focus on helping new businesses manage essential tasks, they allow startups to concentrate on growth strategies without being overwhelmed by routine operations. Their experience in catering to diverse sectors positions them as a reliable partner for new ventures looking to establish themselves effectively in the market.
Can
Pams Consultancy
be considered a good service provider for SMBs?
For small and medium businesses, Pams Consultancy is an excellent service provider, offering scalable solutions that can grow alongside their clients. The company's emphasis on efficiency and cost-saving measures helps SMBs enhance their operational capabilities without incurring significant overhead costs. Their customizable service packages are designed to meet the specific needs of smaller enterprises, making them an ideal partner for businesses aiming for sustainable growth.
Can
Pams Consultancy
be considered a good service provider for enterprises?
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