Packet Fusion
Customer Experience and Contact Center
Packet Fusion is a technology advisory firm that provides customer experience and contact center solutions for businesses, nonprofits, and government agencies, known for its vendor-agnostic approach and comprehensive support.
Size
51-200
Private
10m-50m
Mission
To help organizations do more with less.
About
Packet Fusion offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in technology, government, education, and nonprofit sectors. The company operates using an onshore delivery model and supports a diverse range of organizations.
It is recognized for its extensive experience in cloud technology and telecommunications, with a commitment to helping clients navigate digital transformation effectively.
Services
Packet Fusion provides customer experience and contact center solutions, supported by IT infrastructure and managed services. These services include technical support, CX consulting, and multi-function service desk offerings. Each solution is tailored to meet the unique needs of clients, ensuring effective communication and operational efficiency.
Capabilities
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Multi-function Service Desk
Service Desk & IT Support
Industries Served
The company serves clients in technology, government, education, and nonprofit sectors. It has experience supporting businesses, state and local agencies, and school systems with services aligned to their specific requirements and technology platforms.
Unique Stregths
Packet Fusion is known for its vendor-agnostic approach and comprehensive support, offering clients tailored technology recommendations and ongoing assistance. Its operational practices include a dedicated team of experts and a streamlined process for evaluating and implementing technology solutions, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Pleasanton, California, the company operates using an onshore delivery model. It serves clients across various regions, with teams working in remote environments to meet client needs effectively.
Certifications
No items found.
Verticals
Technology & SaaS
Government & Public Sector
Education & EdTech
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Packet Fusion
?
Packet Fusion specializes in delivering customer experience and contact center solutions, complemented by their IT infrastructure and managed services. Their offerings include technical support at Tier 1 and 2 levels, customer experience consulting, journey mapping, and multi-function service desk capabilities. Each service is customized to align with the specific needs of clients, ensuring optimal communication and operational efficiency.
What additional services does
Packet Fusion
provide?
In addition to their primary offerings, Packet Fusion also provides IT infrastructure and managed services. This extended portfolio allows them to support clients not only with customer experience solutions but also with comprehensive IT support, ensuring that organizations can operate smoothly and efficiently across their technology platforms.
When was
Packet Fusion
founded?
Packet Fusion was established in 2002, marking over 21 years of providing innovative solutions in the customer experience and IT services sectors. Since its inception, the company has evolved to meet the demands of a rapidly changing technological landscape while maintaining a strong commitment to client satisfaction.
What industry verticals does
Packet Fusion
serve?
Packet Fusion serves a diverse range of sectors, including Technology & SaaS, Government & Public Sector, Education & EdTech, and Non-Profit & NGOs. This breadth of industry focus allows the company to apply its expertise in customer experience and contact center solutions to meet the unique needs of various organizations.
What delivery model does
Packet Fusion
offer?
Packet Fusion employs an onshore delivery model, which means that their services are primarily provided within the United States. This approach allows for closer collaboration between the client and service team, enhancing communication and responsiveness. Additionally, they offer work-from-home and virtual options, ensuring flexibility and accessibility for clients across different regions.
How many employees and/or seats does
Packet Fusion
have?
Packet Fusion has a workforce comprising between 51 and 200 employees. This size enables the company to maintain a strong focus on delivering personalized services while also having the capacity to handle a diverse range of client needs effectively.
Can
Packet Fusion
be considered a good service provider for startups?
Packet Fusion can be a beneficial service provider for startups, especially those in the technology and SaaS sectors. With their tailored customer experience solutions and flexible delivery options, startups can leverage Packet Fusion's expertise to establish robust operational foundations. Their commitment to helping organizations do more with less aligns well with the resource constraints that many startups face.
Can
Packet Fusion
be considered a good service provider for SMBs?
Packet Fusion is well-suited for small and medium businesses looking for scalable support. Their diverse service offerings and operational flexibility allow SMBs to adapt as they grow. The company’s extensive experience in various sectors ensures that they can provide tailored solutions that meet the evolving needs of smaller organizations, helping them achieve operational efficiency and improved customer experiences.
Can
Packet Fusion
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.