Pacifichub Corporation
Customer Experience and Contact Center
PacificHub Corporation is a leading multi-channel BPM solutions provider that provides customer experience and contact center services for telecommunications, media, technology, and energy sectors, known for its flexible outsourcing solutions and global reach.
Size
51-200
Private
10m-50m
Mission
About
PacificHub Corporation offers customer experience and contact center services along with technical support and back-office solutions for clients in telecommunications, media, technology, and energy sectors. The company operates using an offshore model and supports clients across North America, Europe, and the Asia Pacific region.
It is recognized for its efficient and cost-effective outsourcing solutions, with a strong commitment to client success and adaptability to diverse market needs.
Services
PacificHub Corporation provides customer experience and contact center services, supported by technical support and back-office services. These services include inbound customer support, outbound telesales and retention, and multilingual support. They are tailored to support client needs in various business functions, ensuring professionalism and courtesy in all interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in telecommunications, media, technology, and energy sectors. It has experience supporting international, multinational, and local clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
PacificHub Corporation is known for its flexible management and understanding workplace culture, offering clients a strategic partnership that adapts swiftly to challenges. Its approach includes open-door policies and regular incentives, contributing to a positive work environment that enhances service delivery.
Delivery Footprint
Headquartered in Pasig City, Philippines, the company operates using an offshore delivery model. It serves clients across North America, Europe, and the Asia Pacific region, with teams working in a hybrid environment depending on client needs.
Certifications
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Verticals
Telecommunications & Media
Technology & SaaS
Energy & Utilities
Clients
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What's the main service provided by
Pacifichub Corporation
?
Pacifichub Corporation specializes in customer experience and contact center solutions, providing a wide array of services tailored to meet client needs. Their offerings include inbound customer support, outbound telesales and retention, as well as multilingual support, all designed to ensure high-quality interaction and satisfaction for customers. By integrating these services, Pacifichub effectively enhances client engagement and operational efficiency.
What additional services does
Pacifichub Corporation
provide?
In addition to their primary focus on customer experience and contact center services, Pacifichub Corporation offers a variety of supplementary services. These include back-office operations as well as HR recruitment and payroll solutions, which enhance their ability to support businesses comprehensively and streamline various operational processes.
When was
Pacifichub Corporation
founded?
Founded in 2014, Pacifichub Corporation has been operating for a decade, establishing itself as a reputable player in the outsourcing industry. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, demonstrating resilience and a commitment to service excellence.
What industry verticals does
Pacifichub Corporation
serve?
Pacifichub Corporation serves a diverse range of industries, focusing on sectors such as Telecommunications & Media, Technology & SaaS, and Energy & Utilities. This broad industry expertise allows the company to tailor its services to meet the specific requirements and challenges faced by clients in these fields.
What delivery model does
Pacifichub Corporation
offer?
Pacifichub Corporation employs an offshore delivery model, which means that their services are provided from a location outside of their clients' countries. This approach allows the company to leverage cost-effective resources while maintaining high-quality service delivery. Operating remotely enables them to cater to clients across various regions, including North America, Europe, and the Asia Pacific.
How many employees and/or seats does
Pacifichub Corporation
have?
With a workforce ranging between 51 to 200 employees, Pacifichub Corporation is positioned as a medium-sized company. This size allows them to maintain a balance between personalized service and the capacity to handle diverse client needs effectively.
Can
Pacifichub Corporation
be considered a good service provider for startups?
Can
Pacifichub Corporation
be considered a good service provider for SMBs?
Can
Pacifichub Corporation
be considered a good service provider for enterprises?
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