Pacific Sea Bpo Services Inc
Customer Experience and Contact Center
Pacific Sea BPO Services, Inc. is a premier outsourcing firm that provides customer experience and contact center solutions for banking, financial services, travel, technology, retail, and non-profit sectors, known for its commitment to excellence and social responsibility.
Size
1K-5K
Private
10m-50m
Mission
About
Pacific Sea BPO Services, Inc. offers customer experience and contact center solutions along with marketing operations, finance and accounting, and AI and data services for clients in banking, financial services, travel, technology, retail, and non-profit sectors. The company operates using an offshore delivery model and supports clients across East Asia.
It is recognized for its diverse and skilled workforce, with a strong emphasis on employee motivation and community support initiatives, ensuring high-quality service delivery and client satisfaction.
Services
Pacific Sea BPO Services, Inc. provides customer experience and contact center solutions, supported by marketing operations, finance and accounting, and AI and data services. These services include inbound customer support, outbound telesales, technical support, social media customer care, and legal process outsourcing. Each solution is tailored to meet the diverse needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Email Support
Legal Process Outsourcing (LPO)
Customer & Marketing Analytics
Campaign Management
Industries Served
The company serves clients in banking and financial services, travel, hospitality, technology, retail, e-commerce, and non-profit sectors. It has experience supporting a wide range of businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective engagement and operational efficiency.
Unique Stregths
Pacific Sea BPO Services is known for its strong culture of excellence, diversity, and career growth, offering clients a motivated and skilled workforce. Its approach includes a commitment to work-life balance and community support programs, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Makati City, Philippines, the company operates using an offshore delivery model. It serves clients across East Asia, with teams working in a hybrid environment depending on client needs, ensuring flexibility and responsiveness to market demands.
Certifications
No items found.
Verticals
Banking & Financial Services
Technology & SaaS
Retail & e-Commerce
Non-Profit & NGOs
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Pacific Sea Bpo Services Inc
?
Pacific Sea BPO Services, Inc. specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, technical support for various tiers, social media customer care, email support, and legal process outsourcing. Additionally, the company provides customer and marketing analytics and campaign management, ensuring that services are tailored to meet the diverse needs of their clients across different sectors.
What additional services does
Pacific Sea Bpo Services Inc
provide?
When was
Pacific Sea Bpo Services Inc
founded?
Pacific Sea BPO Services, Inc. was established in 2009, which means the company has been operating for approximately 15 years as of 2024. Since its inception, it has grown to become a recognized provider of customer experience solutions, adapting to changing market demands and technological advancements.
What industry verticals does
Pacific Sea Bpo Services Inc
serve?
Pacific Sea BPO Services, Inc. serves a variety of industries, including Banking & Financial Services, Travel, Hospitality & Leisure, Technology & SaaS, Retail & e-Commerce, as well as Non-Profit & NGOs. This diverse industry focus allows them to cater to the specific needs and requirements of a wide range of clients.
What delivery model does
Pacific Sea Bpo Services Inc
offer?
Pacific Sea BPO Services, Inc. operates using an offshore delivery model, meaning that their services are provided from a location outside the client's country. This approach allows the company to leverage cost efficiencies while still delivering high-quality customer support. The offshore model also offers flexibility, as teams can adapt to the varying demands of clients across different regions.
How many employees and/or seats does
Pacific Sea Bpo Services Inc
have?
Pacific Sea BPO Services, Inc. has a workforce ranging from 1,000 to 5,000 employees. This substantial size enables the company to scale its operations effectively to meet the needs of its clients, ensuring adequate staffing and resource allocation for service delivery.
Can
Pacific Sea Bpo Services Inc
be considered a good service provider for startups?
Can
Pacific Sea Bpo Services Inc
be considered a good service provider for SMBs?
Pacific Sea BPO Services, Inc. can be an excellent service provider for small and medium businesses (SMBs). With a diverse array of services and a flexible offshore delivery model, SMBs can benefit from tailored solutions that enhance their customer engagement efforts. The company’s substantial workforce allows for scalability, which is particularly advantageous for growing businesses looking to expand their operations without overextending their resources.
Can
Pacific Sea Bpo Services Inc
be considered a good service provider for enterprises?
For enterprises and large companies, Pacific Sea BPO Services, Inc. presents a reliable option for outsourced services. The company’s extensive experience across various industries and its ability to deliver sophisticated customer experience solutions make it well-suited for larger organizations. Their offshore delivery model further supports large-scale operations, providing the flexibility and capacity needed to handle complex business requirements effectively.
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