Pac Biz Contact Center Outsourcing
Customer Experience and Contact Center
Pac Biz is a premium outsourcing firm that provides customer experience and contact center solutions for retail, e-commerce, and logistics, known for its unique combination of Human Intelligence and Artificial Intelligence.
Size
201-500
Private
Mission
To exceed expectations by providing reliable and responsive outsourcing services.
About
Pac Biz offers customer experience and contact center solutions along with sales and lead-generation services for clients in retail, e-commerce, and logistics. The company operates using an offshore delivery model and supports clients across the US, Canada, the UK, and Australia.
It is recognized for its commitment to excellence, with a strong focus on quality assurance and a compassionate approach to customer service.
Services
Pac Biz provides customer experience and contact center solutions supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and appointment setting. These services cover voice, chat, and email channels, and are tailored to support various business functions including logistics and e-commerce operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Campaign Management
Appointment Setting
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail, e-commerce, and logistics. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration into existing workflows.
Unique Stregths
Pac Biz is known for its unique approach that combines Human Intelligence and Artificial Intelligence, offering clients a compassionate and efficient customer service experience. Its operational practices emphasize quality scoring and responsiveness, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Phoenix, Arizona, the company operates using an offshore delivery model. It serves clients across the US, Canada, the UK, and Australia, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Pac Biz Contact Center Outsourcing
?
Pac Biz Contact Center Outsourcing specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings encompass various forms of customer support, including inbound assistance, outbound telesales and retention, live chat and messaging, email support, order management and fulfillment, campaign management, appointment setting, as well as quality assurance and monitoring. These services are designed to enhance customer interactions across multiple communication channels, ensuring clients receive tailored support that meets their specific needs.
What additional services does
Pac Biz Contact Center Outsourcing
provide?
In addition to their core offerings, Pac Biz Contact Center Outsourcing provides a range of supplementary services that include sales and lead-generation solutions as well as marketing operations. These additional capabilities enhance their service portfolio, allowing clients to benefit from a more integrated approach to customer engagement and business development.
When was
Pac Biz Contact Center Outsourcing
founded?
Pac Biz Contact Center Outsourcing was founded in 2015, marking nearly a decade of operation in the outsourcing industry. Since its inception, the company has established itself as a reliable partner in delivering customer service solutions, demonstrating a commitment to excellence and responsiveness in its offerings.
What industry verticals does
Pac Biz Contact Center Outsourcing
serve?
Pac Biz Contact Center Outsourcing serves a diverse array of industries, primarily focusing on Retail & e-Commerce, Logistics, and Transport & Supply-Chain. This industry specialization allows them to tailor their services to meet the unique demands and operational challenges faced by businesses in these sectors.
What delivery model does
Pac Biz Contact Center Outsourcing
offer?
Pac Biz Contact Center Outsourcing employs an offshore delivery model, which involves providing services from locations outside the United States. This approach allows the company to leverage global talent and efficiencies while offering work-from-home and virtual solutions. By operating in this manner, they are able to deliver high-quality customer support and contact center services to clients across different regions, including the US, Canada, the UK, and Australia.
How many employees and/or seats does
Pac Biz Contact Center Outsourcing
have?
Pac Biz Contact Center Outsourcing has a workforce ranging from 201 to 500 employees. This size enables the company to maintain a balance between personalized service and the capacity to scale operations according to client demands, positioning them effectively in the competitive outsourcing market.
Can
Pac Biz Contact Center Outsourcing
be considered a good service provider for startups?
Can
Pac Biz Contact Center Outsourcing
be considered a good service provider for SMBs?
Can
Pac Biz Contact Center Outsourcing
be considered a good service provider for enterprises?
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