P3Ople4U
Customer Experience and Contact Center
PitchBook is a financial data and software company that provides customer experience and contact center services for banking, financial services, insurance, telecommunications, media, healthcare, life sciences, retail, and e-commerce, known for its comprehensive data and analysis on public and private markets.

Size

1K-5K
Public
100m-1b

Mission

About

PitchBook offers customer experience and contact center services along with HR, recruitment, payroll, and back-office operations for clients in banking, financial services, insurance, telecommunications, media, healthcare, life sciences, retail, and e-commerce. The company operates using a hybrid delivery model and supports clients across various regions.

It is recognized for its robust private market data, with detailed coverage of venture capital and private equity activities that enhance decision-making for clients.

Services

PitchBook provides customer experience and contact center services, supported by HR, recruitment, payroll, and back-office operations. These services include inbound customer support, technical support, recruitment process outsourcing, and data processing, tailored to support client needs in managing customer interactions and operational efficiencies.

Capabilities

Inbound Customer Support
Technical Support (Tier 1/2)
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Email Support
Claims Processing
Data Entry & Data Processing
Social Media Customer Care
Lead Research & List Building
Sales Enablement Content

Industries Served

The company serves clients in banking, financial services, insurance, telecommunications, media, healthcare, life sciences, retail, and e-commerce. It has experience supporting various client types with services aligned to industry-specific requirements and technology platforms.

Unique Stregths

PitchBook is known for its comprehensive financial data and analysis capabilities, offering clients insights that drive strategic decisions. Its approach includes leveraging extensive market research and analytics, which help deliver consistent and informed service outcomes.

Delivery Footprint

Headquartered in an undisclosed location, the company operates using a hybrid delivery model. It serves clients across multiple regions, with teams working in remote and on-site environments depending on client needs.

Certifications

British Safety Council
Safe User Group of the Fork Lift Truck Association UK

Verticals

Banking & Financial Services
Insurance
Telecommunications & Media
Healthcare & Life Sciences
Retail & e-Commerce

Clients

Y-Combinator
500 Startups
Techstars
Goldman Sachs
Kensington Capital Partners
Brightspark Ventures
Scale Venture Partners
Benchmark
RRE Ventures
What's the main service provided by
P3Ople4U
?
P3Ople4U specializes in delivering customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, and recruitment process outsourcing. Additionally, they provide comprehensive support for onboarding, payroll processing, email communication, claims management, data entry and processing, as well as social media customer care. This wide array of services is designed to enhance client interactions and operational efficiency.
What additional services does
P3Ople4U
provide?
In addition to their primary focus on customer experience and contact center services, P3Ople4U provides a variety of supplementary services. These include marketing operations, finance and accounting, as well as AI and data services. This extended service portfolio allows them to support clients in a comprehensive manner, addressing various operational needs beyond customer interaction.
When was
P3Ople4U
founded?
P3Ople4U was established in 2010, marking over 13 years of experience in the business process outsourcing sector. Since its inception, the company has evolved and expanded its service offerings to meet the diverse needs of its clients across various industries.
What industry verticals does
P3Ople4U
serve?
P3Ople4U caters to a diverse set of industries including Banking & Financial Services, Insurance, Telecommunications & Media, Healthcare & Life Sciences, and Retail & e-Commerce. This broad industry focus enables them to provide tailored services that meet the specific requirements of each sector.
What delivery model does
P3Ople4U
offer?
P3Ople4U adopts a hybrid delivery model, allowing for flexibility in service provision. This approach incorporates onshore, nearshore, and offshore strategies. Onshore delivery involves services provided within the client's country, nearshore implies service delivery from neighboring countries, and offshore refers to services rendered from distant locations. This multi-shore mix ensures that they can effectively meet the varied needs of their clients, regardless of geographic boundaries.
How many employees and/or seats does
P3Ople4U
have?
P3Ople4U has a workforce ranging between 1,000 to 5,000 employees, indicating a robust operational capacity. This diverse team supports the company's extensive service offerings and enables them to handle a significant volume of client interactions and operations.
Can
P3Ople4U
be considered a good service provider for startups?
P3Ople4U can be a suitable service provider for startups, particularly those in need of customer support and operational assistance. With their extensive range of services, including inbound customer support and technical support, startups can leverage P3Ople4U's capabilities to enhance their customer interactions without the need for large-scale in-house resources. Their flexible delivery model also allows startups to adapt their service requirements as they grow.
Can
P3Ople4U
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), P3Ople4U offers valuable support through its scalable services. Their experience across various industries positions them well to cater to the evolving needs of SMBs, helping them streamline operations while maintaining a strong focus on customer engagement. The company's ability to provide a hybrid delivery model further adds to its appeal, allowing SMBs to choose the most cost-effective and efficient service options.
Can
P3Ople4U
be considered a good service provider for enterprises?
P3Ople4U is well-suited to support enterprises and large companies due to its substantial workforce and comprehensive service offerings. Their robust capabilities in customer experience, marketing operations, and HR-related services, combined with certifications from respected organizations, lend credibility and reliability to their operations. Large enterprises can benefit from P3Ople4U's sophisticated solutions that cater to complex operational demands, ensuring seamless service delivery across multiple regions.
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