P.I.E. Management L.L.C.
Customer Experience and Contact Center
P.I.E. Management, L.L.C. is a professional business service provider that provides customer experience and contact center solutions for healthcare and logistics sectors, known for its commitment to community engagement and innovative service delivery.
Size
11-50
Private
Mission
About
P.I.E. Management, L.L.C. offers customer experience and contact center solutions along with HR, recruitment, and payroll services for clients in healthcare and logistics. The company operates using an onshore model and supports a diverse client base including Fortune 500 companies and municipalities.
It is recognized for its significant growth and community involvement, with a focus on developing local talent and maintaining high service standards.
Services
P.I.E. Management, L.L.C. provides customer experience and contact center solutions supported by HR, recruitment, and payroll services. These services include inbound customer support, payroll processing, employee helpdesk, and learning & development support. Each solution is tailored to meet the specific needs of clients in various sectors, ensuring effective customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Payroll Processing
Employee Helpdesk
Learning & Development Support
Industries Served
The company serves clients in healthcare and logistics. It has experience supporting Fortune 500 companies, municipalities, and educational institutions with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
P.I.E. Management is known for its commitment to community engagement and innovative service delivery, offering clients reliable and secure solutions. Its approach includes direct customer communication and a focus on exceeding client expectations, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Detroit, Michigan, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
P.I.E. Management L.L.C.
?
P.I.E. Management, L.L.C. specializes in providing customer experience and contact center solutions. Their offerings are further enhanced by a range of supportive services, including inbound customer support, payroll processing, employee helpdesk, and learning & development support. This comprehensive suite of services is designed to cater to the unique needs of clients across various sectors, ensuring effective engagement and operational efficiency.
What additional services does
P.I.E. Management L.L.C.
provide?
In addition to their primary focus on customer experience and contact center solutions, P.I.E. Management, L.L.C. also offers HR recruitment and payroll services. This extended service portfolio allows them to provide comprehensive support to their clients across various operational aspects, enhancing overall efficiency.
When was
P.I.E. Management L.L.C.
founded?
Founded in 2002, P.I.E. Management, L.L.C. has been delivering exceptional service for over 21 years. Since its inception, the company has grown to become a trusted provider in the customer experience and contact center industry, building a reputation for quality and community involvement.
What industry verticals does
P.I.E. Management L.L.C.
serve?
P.I.E. Management, L.L.C. serves clients primarily in the Healthcare & Life Sciences and Logistics, Transport & Supply-Chain sectors. Their expertise in these industries enables them to meet the specific demands and challenges faced by organizations operating within these verticals.
What delivery model does
P.I.E. Management L.L.C.
offer?
P.I.E. Management, L.L.C. operates using an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for close collaboration with clients and ensures that they can maintain high service standards while addressing customer needs effectively.
How many employees and/or seats does
P.I.E. Management L.L.C.
have?
P.I.E. Management, L.L.C. has a workforce ranging from 11 to 50 employees. This size enables the company to maintain a personalized approach in their service delivery while still being agile enough to adapt to the needs of their clients.
Can
P.I.E. Management L.L.C.
be considered a good service provider for startups?
While P.I.E. Management, L.L.C. has a solid foundation and service offerings, it may not be the ideal choice for startups, particularly those seeking extensive scalability and customization. Their experience with larger clients suggests a preference for established businesses that require sophisticated service structures rather than the flexibility often needed by startups.
Can
P.I.E. Management L.L.C.
be considered a good service provider for SMBs?
P.I.E. Management, L.L.C. is well-suited for small and medium businesses, providing a range of tailored services that can grow alongside their clients. Their focus on customer engagement and operational efficiency makes them a reliable partner for SMBs looking to enhance their service capabilities without overwhelming complexity.
Can
P.I.E. Management L.L.C.
be considered a good service provider for enterprises?
P.I.E. Management, L.L.C. has the experience and capabilities to serve enterprise-level clients effectively. Their history of supporting Fortune 500 companies indicates a capacity for managing large-scale operations with reliability and sophistication, making them a strong contender for businesses seeking robust and secure service solutions.
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