Overtrad BPO
Customer Experience and Contact Center
Overtrad is a nearshore outsourcing firm that provides customer experience and contact center services for a variety of industries, known for its tailored approach to client needs.
Size
1-10
Private
Mission
About
Overtrad offers customer experience and contact center services along with inbound customer support and social media customer care for clients in diverse industries. The company operates using an onshore and nearshore model and supports clients primarily in the Latin American region.
It is recognized for its comprehensive suite of BPO services, with a focus on delivering high-quality customer interactions and digital strategy support.
Services
Overtrad provides customer experience and contact center services, supported by inbound customer support and social media customer care. These services cover various communication channels and are tailored to support client needs in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Social Media Customer Care
Industries Served
The company serves clients in a wide range of industries, offering services that align with the specific requirements of businesses needing customer service and digital strategy support. It has experience working with various sectors, ensuring flexibility and adaptability to different client environments.
Unique Stregths
Overtrad is known for its comprehensive BPO offerings, providing clients with a unique blend of onshore and nearshore support. Its approach includes leveraging local expertise to enhance customer interactions, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Peru, the company operates using an onshore and nearshore delivery model. It serves clients across the Latin American region, with teams that can adapt to client needs through a flexible operational structure.
Certifications
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Verticals
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Clients
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What's the main service provided by
Overtrad BPO
?
Overtrad BPO specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and social media customer care, effectively addressing various communication channels to help clients manage customer interactions proficiently.
What additional services does
Overtrad BPO
provide?
When was
Overtrad BPO
founded?
Overtrad BPO was established in 2010, and as of 2024, the company has been in operation for 14 years. This duration reflects its commitment to providing reliable business process outsourcing services in the customer experience sector.
What industry verticals does
Overtrad BPO
serve?
What delivery model does
Overtrad BPO
offer?
Overtrad BPO employs both onshore and nearshore delivery models to provide its services. Onshore refers to operations conducted within the same country as the client, while nearshore involves services provided from neighboring countries. This dual approach allows Overtrad to leverage local expertise and cultural familiarity, ensuring high-quality customer interactions and effective service delivery.
How many employees and/or seats does
Overtrad BPO
have?
Overtrad BPO has a small team, consisting of between 1 to 10 employees. This size suggests a focused and agile workforce, which can lead to personalized service and close client relationships.
Can
Overtrad BPO
be considered a good service provider for startups?
Overtrad BPO can be a valuable partner for startups, particularly those seeking to establish a strong initial customer support framework. With a focus on customer experience services and a flexible operational structure, the company can adapt to the evolving needs of young businesses, providing essential support as they grow.
Can
Overtrad BPO
be considered a good service provider for SMBs?
Overtrad BPO is well-suited for small and medium-sized businesses, offering a range of scalable services that can enhance customer interactions without overwhelming operational capacities. Their experience across various industries allows them to tailor solutions that meet the specific demands of SMBs, facilitating growth and flexibility in customer service.
Can
Overtrad BPO
be considered a good service provider for enterprises?
While Overtrad BPO's capabilities may not be as robust for large enterprises, their comprehensive service offerings and commitment to quality can still provide value. However, enterprises typically require extensive resources and scalability that larger BPO firms offer, which may limit Overtrad's appeal in that segment.
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