Overtrad Bpo
Customer Experience and Contact Center
Overtrad BPO is a Peru-based company that provides customer experience and contact center solutions for various industries, known for its integrated and technological processes.
Size
1-10
Private
Mission
To efficiently manage business operations through integrated and technological processes.
About
Overtrad BPO offers customer experience and contact center solutions along with social media marketing and customer service outsourcing for clients in diverse industries. The company operates using an onshore model and supports businesses primarily within Peru.
It is recognized for its emphasis on integrated and technological processes, with a dedicated team that has been serving the industry since 2010.
Services
Overtrad BPO provides customer experience and contact center solutions, supported by social media marketing and customer service outsourcing. These services cover inbound customer support and social media customer care, tailored to support client engagement and communication needs.
Capabilities
Inbound Customer Support
Social Media Customer Care
Industries Served
The company serves clients in various industries, likely encompassing those requiring customer engagement and digital marketing services. It has experience supporting businesses with services aligned to their specific requirements.
Unique Stregths
Overtrad BPO is known for its integrated and technological processes, offering clients efficient service delivery. Its approach includes leveraging modern technology to enhance customer satisfaction and operational efficiency.
Delivery Footprint
Headquartered in Los Olivos, Peru, the company operates using an onshore delivery model. It serves clients primarily within Peru, with a dedicated team of professionals ready to meet diverse business needs.
Certifications
No items found.
Verticals
No items found.
Clients
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What's the main service provided by
Overtrad Bpo
?
Overtrad BPO specializes in providing customer experience and contact center solutions, with a strong focus on enhancing client engagement. Their service offerings include inbound customer support and social media customer care, which are designed to address the diverse communication needs of businesses across various industries.
What additional services does
Overtrad Bpo
provide?
When was
Overtrad Bpo
founded?
Overtrad BPO was established in 2010, marking over a decade of experience in delivering customer service solutions. Since its inception, the company has grown to become a recognized player in the business process outsourcing sector, particularly noted for its commitment to technological integration in service delivery.
What industry verticals does
Overtrad Bpo
serve?
What delivery model does
Overtrad Bpo
offer?
Overtrad BPO operates using an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach allows for closer communication, cultural alignment, and quicker response times, all of which contribute to an enhanced customer experience.
How many employees and/or seats does
Overtrad Bpo
have?
Overtrad BPO employs a small team, consisting of between 1 to 10 individuals. This intimate workforce size enables the company to maintain a personalized approach to client service, ensuring that each client receives dedicated attention and support tailored to their specific needs.
Can
Overtrad Bpo
be considered a good service provider for startups?
Overtrad BPO can be a suitable service provider for startups, particularly those looking for personalized customer service solutions without the need for a large-scale operation. Their small team size allows for flexibility and quick adaptation to the unique demands of emerging businesses, making them an ideal partner for startups aiming to enhance their customer engagement without overextending their resources.
Can
Overtrad Bpo
be considered a good service provider for SMBs?
For small and medium-sized businesses, Overtrad BPO presents an attractive option due to its scalable service offerings and commitment to technological integration. The company's focus on customer experience and support can help SMBs effectively manage their customer interactions, allowing them to focus on growth while benefiting from the expertise of a dedicated service provider.
Can
Overtrad Bpo
be considered a good service provider for enterprises?
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