Outworx Contact Centre
Customer Experience and Contact Center
Outworx is a prominent outsourcing company that provides customer experience and contact center solutions for insurance and retail sectors, known for its tailored, people-centric approach and 24/7 operational availability.
Size
1K-5K
Private
Mission
About
Outworx offers customer experience and contact center solutions along with inbound customer support, CX consulting, and quality assurance for clients in insurance and retail. The company operates using an offshore model and supports clients across multiple time zones.
It is recognized for its commitment to service excellence and tailored solutions, with a strong focus on aligning with client corporate strategies and delivering performance-driven results.
Services
Outworx provides customer experience and contact center solutions supported by inbound customer support, CX consulting, and quality assurance. These services cover multiple communication channels, including voice, webchat, and email, and are tailored to support client-specific campaign needs.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in insurance and retail sectors. It has experience supporting various client types with services aligned to industry-specific requirements and technology platforms, ensuring a comprehensive approach to customer engagement.
Unique Stregths
Outworx is known for its commitment to service excellence and reliability, offering clients competitive pricing and a skilled workforce motivated by above-average compensation. Its approach includes flexible, client-centric campaign design and compliance with world-class standards, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Durban, South Africa, the company operates using an offshore delivery model. It serves clients across North America, Europe, and the UK, with teams available 24/7 to ensure uninterrupted service and support.
Certifications
No items found.
Verticals
Insurance
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Outworx Contact Centre
?
Outworx Contact Centre specializes in delivering comprehensive customer experience and contact center solutions. Their primary services include inbound customer support, CX consulting, and quality assurance. Additionally, they provide journey mapping and voice-of-customer analytics, ensuring that their offerings are tailored to meet the unique needs of each client while covering various communication channels such as voice, webchat, and email.
What additional services does
Outworx Contact Centre
provide?
When was
Outworx Contact Centre
founded?
Outworx Contact Centre was established in 2013, which means it has been in operation for approximately 11 years. Since its inception, the company has been dedicated to providing exceptional customer service solutions and has grown to become a notable player in the contact center industry.
What industry verticals does
Outworx Contact Centre
serve?
Outworx Contact Centre serves clients primarily in the Insurance and Retail & e-Commerce sectors. Their industry focus allows them to align their services with the specific needs and challenges faced by businesses in these fields, providing tailored solutions that enhance customer engagement.
What delivery model does
Outworx Contact Centre
offer?
Outworx Contact Centre operates using an offshore delivery model. This means that their services are provided from a location outside of the client's country, which can lead to cost efficiencies and access to a wider talent pool. By leveraging an offshore approach, Outworx is able to offer 24/7 support, ensuring that clients receive uninterrupted service regardless of their time zone.
How many employees and/or seats does
Outworx Contact Centre
have?
Outworx Contact Centre employs between 1,000 to 5,000 individuals, indicating a robust workforce that enables them to handle a variety of client needs and service demands. This substantial team size allows the company to scale operations effectively while maintaining high service standards.
Can
Outworx Contact Centre
be considered a good service provider for startups?
Can
Outworx Contact Centre
be considered a good service provider for SMBs?
Outworx Contact Centre is well-positioned to support small and medium businesses (SMBs) due to its flexible service offerings and commitment to customer satisfaction. Their tailored solutions and competitive pricing can help SMBs enhance their customer engagement without incurring significant overhead costs. With a skilled workforce and a focus on aligning services with client strategies, Outworx can provide the necessary support for growth and scalability that SMBs often require.
Can
Outworx Contact Centre
be considered a good service provider for enterprises?
Outworx Contact Centre is a strong candidate for enterprises and large companies seeking reliable customer service solutions. Their offshore delivery model allows for seamless scalability and flexibility, which are crucial for organizations with expansive needs. The company's commitment to service excellence and performance-driven results ensures that large clients receive consistent, high-quality support tailored to their complex requirements.
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