Outsourcing Uk
Customer Experience and Contact Center
Global Outsourcing UK is a dynamic outsourcing firm that provides customer experience and contact center solutions for banking, financial services, technology, and retail sectors, known for its extensive global partner network.
Size
Private
Mission
To help businesses focus on core operations by handling non-core functions efficiently and cost-effectively.
About
Global Outsourcing UK offers customer experience and contact center solutions along with HR, recruitment, payroll, finance, and digital marketing services for clients in banking, financial services, technology, and retail. The company operates using an offshore delivery model and supports UK-based businesses.
It is recognized for its commitment to efficiency and cost-effectiveness, with a focus on leveraging technology and best practices to deliver high-quality services.
Services
Global Outsourcing UK provides customer experience and contact center solutions supported by HR, recruitment, payroll, finance, and digital marketing services. These services include inbound customer support, live chat, email support, and various HR and financial services, tailored to support businesses in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Recruitment Process Outsourcing (RPO)
Payroll Processing
Tax Compliance & Filing
Accounts Payable
Accounts Receivable
Financial Planning & Analysis (FP&A)
Customer & Marketing Analytics
SEO & Website Optimisation
Social Media Management
Industries Served
The company serves clients in banking, financial services, technology, and retail. It has experience supporting UK businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational support.
Unique Stregths
Global Outsourcing UK is known for its extensive global partner network, offering clients access to a diverse range of outsourcing solutions. Its approach includes a strong emphasis on quality assurance and customer satisfaction, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered in the UK, the company operates using an offshore delivery model. It serves clients across various regions, leveraging teams in strategic locations such as India and the Philippines to provide cost-effective solutions.
Certifications
No items found.
Verticals
Banking & Financial Services
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Outsourcing Uk
?
Outsourcing Uk specializes in providing comprehensive customer experience and contact center solutions. Their offerings extend to various sub-services, including inbound customer support, live chat and messaging support, email support, and more specialized functions such as recruitment process outsourcing (RPO), payroll processing, tax compliance and filing, accounts payable and receivable, as well as financial planning and analysis. Additionally, they deliver customer and marketing analytics, SEO and website optimization, and social media management, all designed to enhance operational efficiency and customer satisfaction for their clients.
What additional services does
Outsourcing Uk
provide?
When was
Outsourcing Uk
founded?
What industry verticals does
Outsourcing Uk
serve?
Outsourcing Uk serves a diverse range of industries, focusing primarily on Banking & Financial Services, Technology & SaaS, and Retail & e-Commerce. This industry-specific focus enables them to tailor their services to meet the unique demands and challenges faced by businesses within these sectors.
What delivery model does
Outsourcing Uk
offer?
Outsourcing Uk operates using an offshore delivery model, which means that their services are provided from locations outside the client's country, typically to leverage cost advantages and access specialized skills. This approach allows them to efficiently manage operations while ensuring high-quality service delivery, as they utilize teams situated in strategic offshore locations such as India and the Philippines.
How many employees and/or seats does
Outsourcing Uk
have?
Can
Outsourcing Uk
be considered a good service provider for startups?
Outsourcing Uk can be a suitable service provider for startups, particularly those looking to establish a solid operational foundation without the burden of managing non-core functions in-house. Their extensive service portfolio, which includes customer support and financial services, allows startups to focus on their core business activities while benefiting from cost-effective outsourcing solutions. The offshore delivery model further supports startups by providing access to skilled resources at competitive prices.
Can
Outsourcing Uk
be considered a good service provider for SMBs?
Outsourcing Uk is well-positioned to support small and medium-sized businesses (SMBs) by offering scalable and flexible outsourcing solutions tailored to their needs. Their diverse set of services allows SMBs to enhance their operational efficiency and customer experience without needing to invest heavily in internal resources. By leveraging Outsourcing Uk's capabilities, SMBs can focus on growth and adapt quickly to market demands, making them an excellent partner for businesses in this category.
Can
Outsourcing Uk
be considered a good service provider for enterprises?
Outsourcing Uk is a reliable choice for enterprises and large companies seeking sophisticated outsourcing solutions. Their offshore delivery model enables them to scale operations effectively, providing consistent service quality across various business functions. With a focus on efficiency and cost-effectiveness, they are equipped to handle complex requirements and deliver high-quality results that align with the operational needs of large organizations.
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