Outsourcing Services International
Back-Office Operations
Outsourcing Services International (OSI) is a nearshore outsourcing firm that provides back-office operations for banking, healthcare, technology, retail, and telecommunications, known for its commitment to quality and bilingual support.
Size
51-200
Private
10m-50m
Mission
To enable the growth of clients' businesses by providing unique solutions through a dedicated team focused on delivering exceptional results.
About
Outsourcing Services International (OSI) offers back-office operations along with customer service, IT support, and marketing analytics for clients in banking, healthcare, technology, retail, and telecommunications. The company operates using a nearshore model and supports clients across the Americas.
It is recognized for its skilled bilingual workforce, with a focus on delivering high-quality services that drive client growth and operational efficiency.
Services
Outsourcing Services International (OSI) provides back-office operations supported by customer service, technical support, and marketing analytics. These services cover inbound customer support, order management, and technical assistance, tailored to support client needs in enhancing operational efficiency and customer satisfaction.
Capabilities
Customer & Marketing Analytics
Technical Support (Tier 1/2)
Inbound Customer Support
Order Management & Fulfilment
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, technology and SaaS, retail and e-commerce, and telecommunications. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
OSI is known for its commitment to quality and innovation, offering clients a dedicated team of bilingual professionals. Its approach includes fostering teamwork and open communication, which helps deliver consistent and exceptional service at scale.
Delivery Footprint
Headquartered in El Salvador, the company operates using a nearshore delivery model. It serves clients across the Americas, with teams working in hybrid environments to meet diverse client needs.
Certifications
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Verticals
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Retail & e-Commerce
Telecommunications & Media
Clients
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What's the main service provided by
Outsourcing Services International
?
Outsourcing Services International specializes in back-office operations, providing essential support to enhance operational efficiency. Their service offerings include customer support, technical assistance at Tier 1 and Tier 2 levels, inbound customer service, and order management and fulfillment. This comprehensive approach ensures that clients receive tailored solutions that meet their specific needs.
What additional services does
Outsourcing Services International
provide?
When was
Outsourcing Services International
founded?
Outsourcing Services International was established in 2010, making it a well-experienced player in the outsourcing industry with over 13 years in business. Since its inception, the company has been committed to delivering high-quality services to its clients, fostering growth and operational excellence.
What industry verticals does
Outsourcing Services International
serve?
Outsourcing Services International serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, Retail & e-Commerce, and Telecommunications & Media. This broad focus allows the company to tailor its services to meet the specific requirements and challenges of each sector.
What delivery model does
Outsourcing Services International
offer?
Outsourcing Services International employs a nearshore delivery model, which means they provide services from a nearby country, in this case, El Salvador, to clients primarily located in the Americas. This approach facilitates closer collaboration, cultural alignment, and often reduced operational costs, allowing for effective communication and service delivery.
How many employees and/or seats does
Outsourcing Services International
have?
Outsourcing Services International has a workforce of between 51 and 200 employees, indicating a mid-sized operation that can effectively manage a diverse range of client needs while maintaining a personalized approach to service delivery.
Can
Outsourcing Services International
be considered a good service provider for startups?
Outsourcing Services International can be a valuable service provider for startups, particularly those looking for reliable back-office support and customer service. Their focus on operational efficiency and customer satisfaction allows startups to concentrate on their core business activities while leveraging OSI's expertise in handling essential support functions.
Can
Outsourcing Services International
be considered a good service provider for SMBs?
For small and medium businesses, Outsourcing Services International presents a solid option due to its scalable service offerings and experience across various industries. Their ability to adapt services to meet the unique needs of SMBs can significantly enhance growth support and operational flexibility, making them an appealing partner for businesses in this segment.
Can
Outsourcing Services International
be considered a good service provider for enterprises?
Outsourcing Services International is well-positioned to support enterprises and large companies with its comprehensive service portfolio and commitment to quality. While the company has a strong focus on customer service and operational efficiency, larger organizations may find value in OSI's ability to deliver consistent results and innovative solutions tailored to their complex needs.
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