Outsourcing In The Philippines
Customer Experience and Contact Center
Outsourcing in the Philippines is a leading BPO provider that delivers customer experience and contact center solutions for various industries, known for its skilled workforce and cost-effective services.
Size
11-50
Private
Mission
To provide exceptional outsourcing services that enable global businesses to scale efficiently and effectively.
About
Outsourcing in the Philippines offers customer experience and contact center solutions along with back-office operations and marketing services for clients in banking, healthcare, retail, and technology. The company operates using an offshore delivery model and supports global businesses seeking efficient outsourcing solutions.
It is recognized for its commitment to quality and reliability, leveraging the Philippines' strategic advantages such as a talented labor pool and advanced telecommunications infrastructure.
Services
Outsourcing in the Philippines provides customer experience and contact center solutions supported by back-office operations and marketing services. These services include inbound customer support, outbound telesales, technical support, data entry, content moderation, and social media management. Each solution is designed to enhance operational efficiency and meet the specific needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Data Entry & Data Processing
Content Moderation
Claims Processing
Social Media Management
SEO & Website Optimisation
Campaign Management
Lead Research & List Building
Industries Served
The company serves clients in banking and financial services, insurance, healthcare, retail and e-commerce, technology and SaaS, telecommunications, gaming, and logistics. It has extensive experience supporting businesses with services tailored to industry-specific requirements and technology platforms.
Unique Stregths
Outsourcing in the Philippines is known for its skilled workforce proficient in English and familiarity with Western business practices, offering clients reliable and cost-effective outsourcing solutions. Its approach includes leveraging advanced technologies to optimize business functions, ensuring high-quality service delivery and customer satisfaction.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Gaming & Entertainment
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
Accenture
AmTrust Financial
AIG Group
What's the main service provided by
Outsourcing In The Philippines
?
Outsourcing In The Philippines specializes in providing exceptional customer experience and contact center solutions. Their core offerings include inbound customer support and outbound telesales, alongside technical support for both Tier 1 and Tier 2 issues. Additionally, they offer comprehensive services such as email support, data entry and data processing, content moderation, claims processing, social media management, SEO and website optimization, campaign management, and lead research and list building, all tailored to enhance operational efficiency for their clients.
What additional services does
Outsourcing In The Philippines
provide?
In addition to their primary focus on customer experience and contact center solutions, Outsourcing In The Philippines offers a range of other services. Their capabilities extend to back-office operations and marketing operations, providing clients with comprehensive support to enhance their business processes and marketing initiatives.
When was
Outsourcing In The Philippines
founded?
What industry verticals does
Outsourcing In The Philippines
serve?
The company serves a diverse range of industries including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Gaming & Entertainment, Travel, Hospitality & Leisure, Logistics, and Transport & Supply-Chain. This extensive industry focus allows them to tailor their services to meet the specific needs and challenges of various sectors.
What delivery model does
Outsourcing In The Philippines
offer?
Outsourcing In The Philippines operates on an offshore delivery model, which means they provide services from a remote location, typically in a different country than where their clients are based. This setup allows businesses to access cost-effective solutions while benefiting from a skilled workforce. The company also utilizes work-from-home or virtual arrangements, ensuring flexibility and adaptability in meeting client demands.
How many employees and/or seats does
Outsourcing In The Philippines
have?
Outsourcing In The Philippines has a workforce of approximately 11 to 50 employees. This size allows them to maintain a close-knit team that can deliver personalized and focused services to their clients, while also having the scalability to manage various projects effectively.
Can
Outsourcing In The Philippines
be considered a good service provider for startups?
Outsourcing In The Philippines can be an excellent service provider for startups seeking to establish their operations efficiently. With their diverse service offerings and a flexible offshore delivery model, they can help new businesses scale quickly without the burden of significant overhead costs. The company's commitment to quality and reliability can provide startups the necessary support to focus on growth while ensuring customer satisfaction.
Can
Outsourcing In The Philippines
be considered a good service provider for SMBs?
Small and medium businesses can significantly benefit from partnering with Outsourcing In The Philippines. The company's scalable service offerings and commitment to operational efficiency make it an ideal choice for SMBs looking to optimize their customer support and back-office functions. Their ability to adapt to the specific needs of smaller companies ensures that they receive tailored solutions that facilitate growth and enhance overall business performance.
Can
Outsourcing In The Philippines
be considered a good service provider for enterprises?
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