Outsourcing Angel
Back-Office Operations
Outsourcing Angel is a leading offshore staffing provider that offers back-office operations for technology and SaaS companies, known for its Australian-based management and commitment to employee well-being.
Size
11-50
Private
1m-10m
Mission
To empower businesses with reliable solutions and skilled talent for accelerated growth and intentional living.
About
Outsourcing Angel offers back-office operations along with customer experience and contact center services for clients in technology and SaaS. The company operates using an offshore delivery model and supports businesses looking to enhance operational efficiency.
It is recognized for its stable and skilled talent, with a focus on ongoing training and support that ensures high-quality service delivery.
Services
Outsourcing Angel provides back-office operations supported by customer experience and contact center services, along with HR, recruitment, and payroll solutions. These services cover a range of tasks including email support, live chat and messaging support, and data entry, tailored to support business functions that require efficiency and reliability.
Capabilities
Email Support
Live Chat & Messaging Support
Data Entry & Data Processing
Customer & Marketing Analytics
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Industries Served
The company serves clients in technology and SaaS. It has experience supporting small to medium-sized enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Outsourcing Angel is known for its Australian-based management, offering clients clear communication and no timezone or language barriers. Its approach includes a comprehensive recruitment process and ongoing upskilling programs, which help deliver consistent quality at scale.
Delivery Footprint
Headquartered in Australia, the company operates using an offshore delivery model. It serves clients across various regions, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Outsourcing Angel
?
Outsourcing Angel specializes in back-office operations, providing a range of essential services designed to enhance operational efficiency. Their offerings include email support, live chat and messaging assistance, data entry and processing, as well as customer and marketing analytics. Additionally, they excel in Recruitment Process Outsourcing (RPO) and talent sourcing and screening, ensuring that businesses receive comprehensive support tailored to their needs.
What additional services does
Outsourcing Angel
provide?
When was
Outsourcing Angel
founded?
Outsourcing Angel was established in 2010, making it a well-established player in the outsourcing industry with over 13 years of experience. Since its inception, the company has focused on empowering businesses by providing reliable solutions and skilled talent.
What industry verticals does
Outsourcing Angel
serve?
Outsourcing Angel primarily serves the Technology & SaaS sectors. This focus allows them to cater specifically to the needs of clients in these rapidly evolving industries, ensuring that their services align well with the unique demands and technology platforms prevalent in these markets.
What delivery model does
Outsourcing Angel
offer?
Outsourcing Angel employs an offshore delivery model, which means that their services are provided by teams located in different countries from where their clients operate. This approach enables them to offer cost-effective solutions while maintaining high levels of service quality. By leveraging remote teams, Outsourcing Angel can meet a diverse range of client needs efficiently.
How many employees and/or seats does
Outsourcing Angel
have?
Outsourcing Angel has a workforce ranging from 11 to 50 employees. This size allows them to maintain a tight-knit team that can offer personalized service while also being agile enough to adapt to the varying demands of their clients.
Can
Outsourcing Angel
be considered a good service provider for startups?
Outsourcing Angel can be a beneficial service provider for startups, particularly those in the Technology and SaaS domains. With their focus on back-office operations and customer support, startups can leverage Outsourcing Angel's expertise to streamline processes and enhance customer engagement without the burden of hiring full-time staff. Their offshore model also allows startups to access skilled talent at competitive rates, which is crucial for early-stage businesses looking to optimize their budgets.
Can
Outsourcing Angel
be considered a good service provider for SMBs?
Outsourcing Angel is well-suited for small and medium-sized businesses (SMBs) seeking to scale their operations efficiently. With a diverse range of services tailored to meet the specific needs of SMBs, the company provides flexible support that can grow alongside its clients. Their experience in the technology sector, combined with a commitment to ongoing training and quality assurance, positions them as a reliable partner for businesses aiming for growth.
Can
Outsourcing Angel
be considered a good service provider for enterprises?
While Outsourcing Angel's primary focus is on serving small to medium-sized businesses, their capabilities can also accommodate larger enterprises looking for reliable back-office support. The company's emphasis on quality service delivery, bolstered by their offshore model and experienced management, allows them to handle the complexities of larger operations effectively. However, enterprises may find that they require a more extensive service portfolio or specific certifications that Outsourcing Angel may not fully provide.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.